1400 NE Miami Gardens Drive
Miami FL, 33179
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Still nothing from them in response to my refund. They do not pick up the phone at all. I strongly recommend NOT hiring New Way Moving Services!
Still nothing from them in response to my refund. They do not pick up the phone at all. I strongly recommend NOT hiring New Way Moving Services!
Let’s start by saying if you use New way moving service after you read the review’s poor you, So yep poor me. This review is very long but I think everyone need to know it all.
I called new way to transport my granddaughters car from CA to AZ. Well while I was talking to the sales person at New way I was reading through reviews. I then told the lady I will keep calling around, she asked why I said because the reviews are not good and you have an F with the BBB. She said that reviews are all false, and anyone can report a bad rating to the BBB. I still declined. In the next 3 minutes .
Debra called and I let her convince me that New Way did not practice any of the things listed in the reviews. Well this is the email I end up sending to Debra…
From me toDebra it’s long but very important ( I just wanted to reach out to you, because we discussed the working of other transport companies regarding how they do business, the way they tell you one price then when they take your money, and give you a contract at a certain price, then the price doubles. We discussed all of that. We discussed the negative reviews that is posted about New Way on the BBB, and the internet. You guaranteed me that New Way did not practice this sort of thing, the delayed pick up, the money grab, and all the negative things that was written. I was given the drivers number, he was suppose to pick up the car up on 8/16 at noon, then he text, and said between 2-5, the car would be in Tucson same day. Then I called New Way, because on 8/17 I had no contact with the driver,and was told that the driver had contact me, and I didn’t answer. I’m trying to make that make since when I have paid for a service, and I answer all calls unknown numbers, and all. I was told his call was to tell me he had an incident he told me that on the first night he missed the pick up window he gave. Next day 8/17 I contact New Way and was told that the driver called and said he had an incident that morning not sure how many incidents was involved, I called New Way was told they pick up as late as 7pm, and I would be fine the car would be picked up today 8/17/23. It is now 8/18/23 the car is still here in Lakewood CA. My granddaughter need her car she is a college student that has school, and work. Public transportation is not an option for her because of scheduling conflicts. Debra I’m emailing you because I believed you, I thought I heard in your voice a person I could trust to get this done, at the rate I was told. I trusted that what you were saying about the negative information about the company was not true. I trusted that your telling me about the company you work for is not a bait and switch company, but a reputable one. I am reaching out to you because when I was hesitant about New Way, and was going to pass, because of all the negative reviews, it was you that made me decide that okay this company can’t be what everyone is saying. Bottom line is if the company is what is written in all the reviews. I am hoping that you are not, part of that. I know reading this, what you’re thinking, and it’s not that at all. It’s I trusted you. I’m hoping to hear from you today 8/18/23. I hoping that the price I was told and that what YOU said is true. Please know I’m not trying to attack your character. I’m just voicing how I feel. Hope to hear from you soon.)
I then canceled the contract. I was told I could cancel the contract not from Debra so cancel I did. After I canceled the contract this is the first text I got regarding my refund..
Good Morning
This is Elizabeth with New way moving services.
This is to confirm that your refund was processed back to the cards.
Please allow 5-7 business days for the credit to show (depends n your credit card processing time).
We apologize for the inconvenience.
New way.
After the 7 days I reached out to New Way, and here’s the second text..
Good Morning
Sorry for the delay in getting back to you
I was notified by the bank that there was small glitch in the system and it may take few extra days for you to see the credit back in your account.
We apologize for the delay and inconvenience
New way moving services
Well a glitch in the banking system I paid with 2 seperate cards. Bottom line they never reimbursed me stop taking my calls. I had to file the claim with my banks. I have used a few transport companies over the past 2years. One other company was also bad but this one is far worse, better yet this service was horrific. Sorry for the long review but I feel it’s my duty to warn the consumer. I am not an angry yelper as they will try to say. Just one that that think this company is trash, and I hate I have to leave a star so 1 star it is.
