12812 Garden Grove Blvd
Garden Grove CA, 92843
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Driver refused to deliver anywhere near my requested location. Of course with my luck he informs me of this change Sunday night and since it would be delivered before their office opens there was nobody to call for assistance. I had to take an expensive Uber ride out to the boonies to pick it up and drive home. I should have known things were amiss when he picked up the car. Instead of going another 50ft to turn on to my street where there’s hardly any traffic and with room to spare for him to do his thing, he decides to park his carrier in the center lane of busy street where cars are flying past us at 50+ mph between both lanes. Trying my best not to get run over, I had to wait a few minutes until traffic was clear before getting out. So 3 stars for at least delivering my car in one piece on time and letting me pack it with couple of moving boxes but man what a headache.
Don’t count on their Promise at all my car was pick up almost 15 days later than what they promised
These people suck!! They are not an actual car transport company but actually a broker, which isn’t necessarily an issue expect the never found an actual transport company to deliver our car and motorcycle!! After making a reservation in April for transport this week, they completely flaked on us?!?!
They never proactively contacted us to let us know there was an issue!! We started calling them a week before and we’re told they were working to identify a driver. They assured us they were on top of it and it’d be fine. We kept calling daily and were told they were still working on it. Literally, this went on until the day before we were supposed to leave CA, still no driver, no pick up and no apologies….just excuses!!!
With less than 24 hours before we needed to leave, we were forced to find another car transport company (one that actually transports cars) and they were able to ship our cars though at additional costs because of the last minute.
I would NEVER use this company again and I would not recommend you do either!! Beware!!!
Edit: We were not told until 2 days before that the delivery date after June 3rd was a problem and only when we asked, never proactively! And those dates were the ones we gave them when they accepted the job back in April. Don’t be fooled!! They’re horrible!!
