Find The Right Car Carrier For Your Move

Failed to get my driver in time causing major delays for me.

Things happen I understand that. Orange Auto booked a driver 7 days after the day I requested. Seven!! That means by the time it would have been picked up and delivered it is over a week late to arrive. This caused major delays for my move, transport and just a headache for logistical reasons. The customer service is only available 5 days a week and is great to some extent. Penny and Tiffany are great but if you don’t have follow through then who cares?!

I had a pretty ok experience with Orange Auto Transport. The reality is they simply pair you with a truck driver. You contact Orange with your car make and model, when and where you want it shipped and they give you a quote. Once they confirm the shipping date, you give a deposit and they give you the contact information to the truck driver.

If I could give a grade I would give them a B, which isn’t a bad grade by any means but there is room for improvement.

Pros: I received a quote and signed up for it. I decided I don’t want to ship from that location , got another quote via online, called them up and switched it, no problem. They paired me with a trucker that did his job well.

Cons: For example when giving my shipping details I said I wanted my car to be shipped on December 31st. As the time approached they hadn’t reached out to me with confirmation of shipping.

Coincidentally another car shipping company reached out to me trying to get my business. I entertained the thought and we discussed logistics. I told them I wanted to ship on the 31st. Well the rep said due to the holiday season the likelihood of it shipping on December 31st may be a tough one. The truth was I wanted to stick with Orange due to the positive Yelp reviews, so I stuck with them.

Giving that 31st was in fact just a couple days away I was disappointed that Orange hadn’t called me to say that the shipping date might fall through. I let time pass and as the 31st was staring us in the face I called Orange and told them what I heard from the other car shipping rep. They did say that the shipping would be pushed back and etc. While the rep was relatively friendly I would have been happier had they called me saying the 31st was gonna be a no go.

Now, about the truck company I was paired with. I was paired with E Express Inc and was working with a truck driver name James. James was a nice guy. He arrived a day earlier than expected which worked in my favor. He tried to pick up the vehicle a day earlier than expected and I agreed to that but then he called back saying he had to pick up another car which would make him pick up my vehicle late into the night — which I said no to. So he agreed to pick it up on the day agreed upon. He dropped off my vehicle with no apparent bumps and bruises. Here’s what I really didn’t like. From the documents I’ve read over, if there is anything wrong with your car you need to be aware of it right then. I said wanted to take it for a spin around the block before I signed the paperwork, he denied me that right. He told me to take his word, so all I saw was the body. Outside of that I was satisfied with James service.

Would I choose Orange again, yes? What I choose E Express again, yes? If anything I would cut out Orange as the middle man because E Express did try to make a lot of pick up (tried to change time and location) and drop off changes (date) that having Orange wasn’t really needed because their dates didn’t match up to what was really happening.