1955 W Baseline Road
Mesa AZ, 85202
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I chose Parker because I wanted to do business locally and they have great reviews online. They were not the least expensive quote.
After I submitted my order, Joanne explained I would receive an email once a driver was assigned and had a pick up date. I didn’t receive that email with the pickup date (got all the other ones) so my car wasn’t ready for the driver, because we weren’t expecting him!
As a result, my shipper and I both get scolded by Joanne on the phone! And, I lose my deposit.
I’m giving 2 stars because poor customer service from Parker. They were ready to pickup within a couple business days of my order, but the communication and customer service destroyed this experience. Cost me my deposit, too. They were unapologetic, had no empathy for this customer.
I even had to ASK what to do to get another truck out there! I was told to submit another order online, start over again!
No thanks.
