Find The Right Car Carrier For Your Move

Terrible and very shady transport company, with extremely unprofessional customer service. Worked with Gilbert to transport a car. Seemed ok at first, but things turned south. We were having issues delivering a car due to the weather which is understandable. His hired driver couldn’t give me a confirmation on whether he was going to stay and wait for the storm was over to pick up the car or not. Gilbert went ahead and canceled on the driver, and hired a new driver. He lied to the original driver saying I no longer needed the car transported (That was a lie he used so he wouldn’t receive a bad review and have the $100 cancellation fee charged to me instead).

Goes without saying the original driver was extremely angry, called me to try and figure out what is wrong. I informed him on what is happening, that Gilbert canceled on him and hired a new driver. Soon after my phone call with the original driver Gilbert called me very angrily yelling at me and asked what I have done. He was completely unprofessional and was cursing at me over the phone and complaining about the terrible review he was getting from the transporter. He got so upset and abruptly hung up on our phone call. After this I could no longer work with Gilbert to transport my vehicle.

Avoid this company completely to ship your car. Listen to the other negative reviews on this company. Honestly, this place doesn’t even deserve even 1 star.

If there were a way to give no stars at all, I would certainly do it. I spoke to Gilbert, the owner. He’s a fast talking guy who tries to reassure you that he’s doing you a fantastic service by giving you his login information to all of his shipping sites, etc. Well, I fell for it hook, line, and sinker.

He takes a “deposit” to make sure he gets paid up front. He tells me the transaction will be $149 to ship my car. He also says he does not take any money until the car is picked up. He wants a card “just as a reassurance”. He states he will call before the card is charged if you want to change the card to something else. I wake up the day the car is supposed to be picked up and he has charged my card $175. I didn’t want it going on the card I gave him and he never called to get a different card as he stated. He states this is an error in his accounting department, which doesn’t actually exist. He is a one man show. No one else works at Philam Transport. He refunds the money and charges my other card the correct amount of $149.

Just as an FYI – I include the following because even though Gilbert doesn’t own the trucks or have anything to do with the driver, it lends to the overall situation of the transport and as the broker, he should hold some responsibility as to who I paid him to hire to transport the vehicle.

The car is picked up by some shifty immigrants on Friday. Gilbert states on the phone that the car will be there on Monday or Tuesday. Those days came and went, no car. Wednesday – No car. Thursday – driver calls and tells my wife he wants to meet her in a vacant parking lot at 12:30 AM with no lights. No go. Finally scheduled for Friday morning. Wife arrives and then the driver tells her that he isn’t giving her the car unless he gives her an extra $100. I call the actual transportation company and get all of that squared away. Please keep in mind, this entire time, my wife has a ONE WAY rental car to the tune of $350 because the car didn’t arrive when Gilbert said it would.

After multiple calls with the transportation company, they send me the original contract which states that the car can be delivered within 2 days of when Gilbert promised it would arrive. So, in the contract it states the car could have been delivered on Thursday with no penalty. Gilbert never mentioned this, and thus LIED about when the car would be delivered and knew up front that the transportation company was under no obligation to deliver the car when he promised me it was to be delivered.

Fast forward to Friday morning – I now have an ADDITIONAL $149 fee on my credit card as Gilbert stated that he “refunded the original $149” for some reason that no one knows. I will be calling my credit card company today to dispute all charges and cancel all cards he has access to.

I really thought I was doing do diligence researching and finding a reliable transport company. Pat was outgoing and informative on the phone, reviews were good(for a transport company). I agreed about a month ago, was in constant contact with Pat until the week my truck was suppose to be picked up. First I received an email that it would be picked up over the weekend, the weekend passed, with no pickup of my truck. Then I was told by Pat verbally to expect pickup on Tuesday afternoon and he was sending me an email. The email never arrived. I left several voice messages and emails. No response. My husband was able to get thru (using his phone) to find out there was no scheduled pick up and that they were still unable to find a driver. I have emails stating I would have it delivered on the 24 or 25 of June. They have had a month to find a driver. If the bid we too low, they should have contacted me immediately. The owner Gilberton offered to take my truck and store it until they find a driver. Umm I dont think so. In summary, the drivers will always choose the higher bid. Do not take the lowest or even second lowest offer you receive. Thanks for nothing Patrick at Philam Transport