1750 E Golf Rd Ste 210
Schaumburg IL, 60173
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Guess I have to put my 2 cents in about how horrible this company is. I was to have a double oven delivered on Thursday, October 19 between the hours of 12 and 4 pm. I called Premier Logistics at 3 pm just to confirm my appointment time. The operator put me on hold and finally responded about 5 minutes later and indicated that my delivery time was delayed and would now be delivered between 5 and 7 pm. No explanation as to why there was a delay. The oven finally arrived and one of the delivery guys proceeded to take pictures of the inside of my house and walked out. They were there for a total of 3 minutes. Oven was left right inside my front door, didn’t even place the box near my kitchen. When the installers arrived the next day, they even made a comment about the placement of the box.
I don’t know why Lowes uses this company after all the horrible reviews left by customers. When I called their customer service department to complain about the situation, I was given a $25 gift card…to be used, you guessed it, at Lowes. I am hesitant about going back because Lowes will probably refuse the gift card for some reason.
3 times they have no-showed/cancelled our scheduled installation/delivery. The first time, their driver called to say he was 15 minutes away…then never showed…then lied about it and said he came and rang the doorbell and nobody was home. I was home the whole time. The cameras showed nobody coming to our front door. The second and third time, they scheduled the installation then called that morning and said they didn’t have the appliance or it was damaged. I mean…i can’t make this stuff up!
Not sure if i will ever get my appliance installed. I don’t know how these guys are in business. Lowe’s needs to find someone else to do the installation. Someone who will actually show up and install the appliances, not just waste people’s time and have them miss work waiting for installers who never show.
3 times they have no-showed/cancelled our scheduled installation/delivery. The first time, their driver called to say he was 15 minutes away…then never showed…then lied about it and said he came and rang the doorbell and nobody was home. I was home the whole time. The cameras showed nobody coming to our front door. The second and third time, they scheduled the installation then called that morning and said they didn’t have the appliance or it was damaged. I mean…i can’t make this stuff up!
Not sure if i will ever get my appliance installed. I don’t know how these guys are in business. Lowe’s needs to find someone else to do the installation. Someone who will actually show up and install the appliances, not just waste people’s time and have them miss work waiting for installers who never show.
