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After I left my original review, Preowned followed up with me and apologized for the delays and poor communication. They refunded me ~7% of the transport cost, which was nice. I appreciate the apology, and am glad they are improving their customer service & communication.
Very unhappy with the services from this company. We got our car back and tons of items were stolen. When we called this company said they do not cover anything inside the car.
Do not use this company. They not only hire drivers that are criminals they did nothing at all to make things right.
If you don’t care about your items getting stolen and looked through – yes they even went through ladies undergarments I would say use this company. If you are a moral person you will boycott them.
Pros:
Getting the details and quote is a smooth process.
Reasonable quote.
Option to deliver the car at their office in Salem instead of pick-up. Helps when you are north of boston and want to ship it asap.
Cons:
No tracking option (I dont know whether it is available with others but there should be an update email at least every day).
The transport company they use is not very good.
