23423 Country Club Drive East
Boca Raton FL, 33428
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Five stars!! I used priority auto relocations a while back and I am using them again now. I was extremely happy with the level of service that Scott provided and I would not think twice about using them again. Scott is very responsive and takes a comprehensive approach to handling dispatch which puts my mind at ease. Fully recommended! Thumbs up!
Sadly, not impressed. Scott is a nice kid and I think he tries hard. It’s a tough service with seemingly a lot of undercutting and rogue drivers and companies. He is a broker that simply coordinates a trucking company to pick up a vehicle and deliver it. He has no liability and no real responsibility. I wanted to use his services but ultimately did not. He could not deliver. I kept asking for proof of insurance and he kept saying he would get it to me but never did. The last time I spoke to him he said he was talking to the trucking company and would call me right back. He didn’t. I moved on and hired someone else. As a customer you need to be comfortable with who you use. You have to feel as though your vehicle will be taken care of. So, can I rate the company since I ultimately didn’t use them? I think so because I tried but they were unable to get it done. Again, Scott seems like a nice, personable guy but it takes more than that for me to ship my car from RI to FL. Then again, maybe my experience was a one-time thing. For whatever it’s worth, be careful in whoever you chose.
After my initial review Scott’s brother called and left me a very nice voicemail which was apologetic and and while he did not explain what the issue was or why there was a complete breakdown in communication, he was polite and courteous, much like Scott. He asked that I change my rating- which I have simply based on that voicemail. He was very polite. Scott was always pleasant on the phone. As I wrote earlier, maybe this was a one-off and it’s usually a better experience. I don’t know.
Scott was the guy helping me set a shipping date for my car from New York to Chicago. Unfortunately on the day before shipment, he never contacted me so I called and found out that no one could come and ship my car. Waste of time and now I have to find another way to bring my vehicle back home.
