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Awful, wish I could give a negative review. I had worked with Max 3 years ago when we moved from CA to NJ. He had told me next time to call him direct and he would give me a better deal. So I called, told him if he could move my car for approx $X I would do it, other wise I was going to sell the car. He promised, wrote up a contract I gave him a deposit, we left town, I thought it was a done deal.
Never picked up the car….21 feaking days late and went MIA on me, would not return phone calls, text or email. Needless to say I had to call another company to pick up and deliver the car. At this point I was in a bind so I got screwed and had to pay twice what I was initially quoted.
Instinct told me I was not through with sweet little Max at Professional Auto Transporters so I put a block on my account from their company (which coincidentally bills through Square using the name Reliable Auto Transporters).
2 months later and they just tried to bill my account $350, thank goodness my bank was all over it.
SCAM
Do not use this company, don’t fall for their sweet little family owned act. Do not give them your bank account info. They are frauds.
Well, I gave 5 stars a while ago but I recently had 2 negative episodes that I needed to address with this company. Max were awesomely good up until these 2 incidents and until he decided to become an auto transporter himself with trailers and tractors with all the works!
I understand you want to upgrade and be better for yourself but in auto transport sector…you either be the broker or the transporter! You can’t mix them up!!
Reached outto Max for a move from Idaho to LA few months ago and that’s when I found out he had switched over to do the actual transportation of vehicles. In my opinions, that was the down fall!!
Took him few days to get back to me but always I’m the one that reached out to him. His constant aggressive attitude were gone, sense of urgency to provide great service to his customers were gone and most of all….he never even called back!!
Also referred him to a friend of mine and exact samething happened! My friend even stated, how do you even work with this guy!
I think you should make it clear to what you’re best at…either you’re a broker or a transporter! You’re NOT good at doing both!
If I could give them negative stars I would ! I had been back and forth with Max for DAYS until it came time for him to go get the vehicle. I still have ALL emails back and forth between us. He did not like the fact I had gotten PREVIOUS quotes for other companies is what his excuse ended up being even though I only have a CONTRACT with him and only gave my payment information TO HIM! I spent 3 days CALLING, leaving MESSAGES and emails and having the dealership call as well for him to return nothing! Finally once I told him I wanted to cancel my request he had no problem responding promptly. If you have a time frame, like to be kept in contact about your vehicle and love good customer service I highly recommend you do NOT use this company!
