Find The Right Car Carrier For Your Move

Moving can be a stressful time, specially when leaving your car in another persons hands. I decided to go with QAuto Transport, due to a friend referring your company, even though the price quote was $300 more then competitors I called. I only had one condition, my car arrive by August 1st. We were moving across the country, to a new home, and I knew that we would not have access to necessities like blankets, pillows, food. I said it over and over to the agent, I do not care when our car is picked up, we just need it to be delivered by August 1st. He promised that it would be there on time.

Pick-up day arrives. I am excited and nervous about leaving my car for the first time. The driver arrives and I notice on the paperwork it says a date of August 2nd. I mention to him that I need the car by August 1st, he tells me at that date its not possible and it will have to be the 2nd at that point. I was slightly annoyed, as I was so clear with the agent.

August 2nd. I eagerly await a call from either the driver or dispatch. I realize it’s starting to get late and I still have not heard anything from anyone. I call QAuto and reach Gabi. He tells me, “Whoops, the car will not be there today, there was a problem with the truck. It will be there no later then tomorrow morning.” I am upset by this. I explain to him that its not very professional to say a date and then it not be there. Also that no one gave me a call explaining that the car would be later. I felt that I would like to work out some kind of small discount, being my car was not arriving until 2 days after quoted. He tells me that he will escalate it to his manager.

My car ends up arriving at 6:30 pm on August 3rd, not August 1st like promised.

I would not recommend this company to anyone. In fact, I will go out of my way to tell people to use any other company. Which there are many of and much cheaper.

I still have yet to hear from anyone its August 6th. Obviously this company does not value their customers.

We booked this company to ship FOUR cars from California to Florida. Originally the first shipment for the first two cars came 2 days earlier than planned and it was very difficult to reschedule. Once they were able to reschedule, the pick up of the first set of cars was THREE days late. I was told that the driver would call me once they’d get close to our home.

I waited and waited and waited for three days. McKayla at the dispatch center was very helpful and professional. She answered all of my calls and had great communication with me. She was having a difficult time finding drivers traveling to Florida but she was able to do it, unfortunately the drivers were not as pleasant, she even connected me with one of the owners of the shipping company. I must say, they did deliver my first set of cars safely and within the first estimated time of arrival. My second set of two cars was definitely a better experience.Right on point. Would I ever ship with them again? Hard to tell, based on my second shipment I probably would.

They gave a quote $200 lower than what the competition was offering. I was skeptical as to whether they would get a driver to accept a bid that low, but they found a driver. I was charged $100 on pickup (I wasn’t even there, they picked it up from a friend), then paid the rest in cash on delivery. They never added any fees or changed the price. I signed the contract with them on a Wednesday, they told me to give them 3 business days to find a driver, then another 3-5 to deliver the car. They had a driver Thursday evening, he picked it up Friday, and delivered it Tuesday. Less than a week to get my car over 1000 miles.

Con: Somehow they screwed up the deposit with my credit card. They said the card was declined but there is no reason that should have happened. I payed with a different card and it all worked out, but still, it was a bit annoying, and i had to re-sign the contract (electronically) with the new card number on file.