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I’ve never had a car shipped before. Therefore, this was a learning experience for us. Q Auto Transport is a broker and not the transport company that will move your car. They put out a bid for other carriers to move your car. Once the bid has been accepted, you now have a contract with the carrier itself.
We initially got a quote from Q-Auto Transport to move my mother’s car from Orlando, FL to the Tacoma area. Their quote was the lowest we received which can be a red flag. After researching reviews from several transport companies, I found that Q Auto Transport had the least number of bad reviews. That sounds bad but you have to realize that most people are eager to post complaints on social media and hardly post compliments.
My experience with Q Auto Transport was very good. They were very professional and were very upfront on what to expect. Eventually, West Coast Auto Transport Service was assigned to move our car.
Our experience with West Coast Auto Transport was very good. They did show up two days earlier than our earliest date on our window of pickup. I can see how this could be a problem for others but it was not an issue for us. The car was picked on July 14th and was delivered on on the 22nd. The only issue with the early pickup and subsequent early drop off was that we weren’t scheduled to fly back until the 22nd. This was not a problem as West Coast Auto dropped off the car at a secured yard on the 22nd. I appreciated being able to communicate directly with the driver while the car was in transit.
On the 25th, we went to the yard and picked up our car. It was dirty (to be expected after a 3000 mile trip on the back of an open car carrier) but in the same condition as it left.
All in all, it was a good experience.
My advice to others: Do your research to understand the process. There are plenty of websites out there. The broker (Q Auto Transport in this case) will put out bids and once a carrier is found they will collect their part of the transport fee. You are now dealing with the carrier. They will inspect the car with you before departure and collect no money then. On delivery, they will want their cut of the transport fee in cash or money order.
I would definitely use both companies in the future.
