15430 Cabrito Road
Van Nuys CA, 91406
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I was referred to Ronnie/Experienced Auto Transport (a Front company for Regal Auto Transport) by Geo Movers. Ronnie was very nice explaining and agreeing to everything I needed. I ended the conversation by giving them my CC and asking for a contract which Ronnie said he email. Once I received the contract it was totally different from the conversation, I called Ronnie back and emailed my concerns, did not get an answer or reply for either.
Ronnie promised the car would be picked up in 24-48 hours, even skeptical I waited the 48 hours then starting researching Experienced Auto Transport (EAT) where I found Regal Auto Transport was the actual company with EAT a front. I called and got Jack at Regal, what a character, he was screaming and rude, honestly so much I was laughing. He said he already had my money so I may as well stay with his company. I did not care about the $150 he dinged my CC for as much as getting them to take my car off the “national load board” allowing me to get a REAL transport company to move my car. Jack went Ballistic, I actually asked him to calm down so he would not have a heart attack while talking to me. Weirdest conversation I’ve ever had.
In any case I understand why their contract says no refunds, and I understand their 1.3 STAR Google rating. I hope the $150 I lost is a lesson to others, this is a bad company, really a group of company names run by the same people.
This company is horrible to do business with. They never showed up when they said they would .when we told them we didn’t want their service they where rude. we where moving from Ohio to Florida. Had to be out of house. Was told by company to take to local truck mall and leave key in it and they would get it. Like I gonna do that. Then when we tried to stop payment with discover. They lied again. So I have to pay deposit.I only hope I stop someone from being taking advantage of the way we where.
The should not be allowed to be in business. Don’t take my word, Read Google reviews . Wish I could give them 0 stars
Hustlers gonna hustle…
I’m not really mad despite the fact that he took $50.00 extra from my bank account without contacting me. I’m not angry that I was charged $100.00 more than the original quote, or that the explanation was a mumbled, “…we have taxes and tolls…”
I guess what pisses me off were all the excuses and lies for what he did. The $50.00 he stole from my bank account was because “The driver said your truck is bigger than he thought.”
When I met the driver, he had no idea what Ronny was talking about. “Dude, your truck was fine, I had no problem. I don’t know what he’s talking about.”
Ronny, your price, even after overcharging me by $100.00, was still better than most out there. Why don’t you be honest from the start and save yourself all the one-star reviews?
