5100 Charles Court
Zionsville IN, 46077
In some instances we may follow up with a reviewer for proof of service from the reviewed company or proof of interaction with reviewed company.
Real Transport Reviews reserves the right to remove any review we feel is fraudulent and/or not posted by a legitimate customer.
Real Transport Reviews © 2023
These reviews are posted by individuals who claim to be customers of the reviewed auto transport company. Their views are their own.
Companies and visitors are responsible for choosing companies independently of Real Transport Reviews’ visitor information.
Please inform us of any possible false reviews or reviews posted by fraudulent individuals.
Please contact us to report any misuse of our site.
Reindeer was recently booked for us by my husband’s new company to help us relocate. Our interactions with Reindeer themselves were fine, but the shipping company they used for the job was subpar.
Our two cars arrived damaged with the clear coats extensively scratched from hood to trunk. The truck driver tried to lie to me blaming the trees he had to drive under on our smallish street, despite the fact that one of the cars was on the bottom row. The driver was not apologetic and did not provide appropriate paperwork for me to record the damage before signing.
Luckily after all the mess, they did end up reimbursing us for the cost to get it fixed. But I wish I hadn’t needed to worry about extra paperwork, finding a good place, scheduling, taking the cars in, etc. Not a very nice way to start off in a new city.
I had my vehicle shipped as part of a government Permanent Change of Station. Because of the nature of the PCS, shipping was done through a series of contractors. The vehicle left Los Angeles, CA and arrived in Hilo, HI. Within one week of arrival I had diagnosed a broken power-steering pump, broken harmonic balancer, broken transfer case bearing, water in the front and rear differential, and significant bearing damage in the rear axle.
I had the car serviced 10 days prior to shipping, including and extensive drive train check. Everything was 100% operation and in good condition prior to shipping.
I have letters from two mechanics in Hawaii attesting that the damage was most likely caused during shipping, either from standing water infiltrating into the axles and then a series of cascading problems as the drive train failed, or anecdotally someone doing some heavy four-wheeling and not knowing how to engage/disengage the system properly.
Despite these letters and documentation they denied my insurance claim and said so sad, too bad.
I am now at $4K in damages and incidentals.
I have shipped this car to Hawaii twice before, both times out of pocket personally and directly through Pasha Hawaii ($900). Both times I had not had an incident.
Under no circumstances would I ever use this company again, professionally or personally.
I will do my most to impress on my federal employee colleagues the failure of this company in its responsibilities and suggest they ship their vehicle personally as an out of pocket expense.
The best part of this is since this vehicle relocation was covered by work it is a taxable expense. Who knows how much they upcharge the government, so I get to pay for them to ship and break my vehicle.
The company denies fixing my car!
The company I work for hired Reindeer to transport my car. I drive a hatchback car yet they put my car on the bottom level of a 2 level transport truck. A bar was sitting and touching the roof of my car when I got it meaning: when the truck bounces, that bar pushes against the roof of my car with the weight of all the cars on the upper level.
They denied any wrongdoing and denied my claim because I didn’t report it within 24 hours. I didn’t even see the scratches because the delivery was at night! They also required me to provide an estimate which takes longer than 24 hours because body shops get backed up! How else did those scratches end up on my roof other than from Reindeer’s poor service?! Because a liar I am not.
Jeff Wallace, the Reindeer representative handling my claim is a piece of scum for denying order# 1275086 because Reindeer is obviously at fault with the pictures I provided. Their 24 hr policy was absolutely predatory. These people have not respect for your vehicles or your belongings. Be super defensive and inspect your car from head to toe as if the driver had a vendetta against you and purposely ruined your car.
UPDATE: There is a business manager that is replying to yelp reviews and really sticking to their 24hr/2 day policy. The fact that there is a person replying to yelp reviews only to regurgitate their unforgiving claim time window shows how low their value for customer service is. Look at my photos, Jessica. Also look at the delivery receipt. It’s so obvious Reindeer did this to my car. How else did I get scratches on my car when it was parked out in the open of a hotel parking lot for 2 weeks?
