5100 Charles Court
Zionsville IN, 46077
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Our car was damaged during transport and Reindeer refused to pay for the damage.
The car tire cover was missing at the reception of the vehicle a Toyotta Rav4. The estimation submitted to Reindeer was $750 to fix the car, which Reindeer refused to pay us.
They stated that the cover probably went off during the transport because of wind and it was our fault to not have it secured!
Scandalous behavior, i strongly recommend against using this fraudulent service.
Do not move your car with this company. Do not allow the company you work for to move your car with this company.
I was relocated cross-country by my new employer. Reindeer “brokered” the move of 2 cars. Knock on wood, one of them seems fine. The other incurred significant front-suspension-related damage. None was apparent before we moved, when we had maintenance, new tires, and rebalancing done. We only sent Reindeer a claim for the portion directly attributable to obvious suspension issues(bearings and boot), but they politely declined.
If they respond to this at all, they will cite their fine print(ie “you need to notice your car was torn apart within 24 hours”, “not responsible for mechanical issues”), which should be enough to send anyone running for the hills.
Find a company that will relocate the car themselves, professionally, with a covered truck, and with an elevator instead of a ramp. It will be expensive, but I doubt it will cost what I paid for “free” relocation.
We watched the delivery guy bottom out somebody else’s car because he forgot to move the truck’s license plate out of the way. Who knows what could have happened to my car. Don’t make the same mistake I, and apparently many others, have made.
