Canton MI, 48187
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My wife special ordered and took delivery of a new M3 in Ohio and needed it moved to AZ. Reliable Carriers was paid in full on July 14, 2021 and as of August 13th, the car had not been assigned to a driver or scheduled for pickup.
I booked alternative enclosed transport and requested a refund from Reliable. I will give Reliable credit for above average communication and for processing my refund promptly.
I really wanted the best equipment and handling of the vehicle that I’ve heard Reliable delivers. My backup transport broker had the load assigned to a carrier the same day I booked the order. A thorough review of the pending transport will happen.
Take my payment. Don’t bother calling. Don’t bother communicating. Don’t bother doing anything that resembles customer service. I call in. They act all angry and annoyed that I’m even calling. Tell me that on the invoice it states 1-5 weeks, and that I’m supposed to sit here and guess when they’ll arrive. Request refund. Terrible company. Terrible people. Complete lack of customer service.
