Parkland FL, 33067
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I just moved my mother’s car from West Palm Beach, Florida to the Boston area. I worked very hard to find a good company to transport her 2009 CRV. I found the Rite Way Auto Transport, and was delighted with my decision.
Steve and Alexis were fantastic. They are easy to communicate with, extremely professional, and they quoted me a price, and stuck to the price they quoted. They were extremely reliable and dependable. I met the driver who picked up my mother’s car at an easily agreed-upon location, since he could not pull up to her unit at City Place in West Palm Beach, Florida. He carefully looked over the car for any damage, and then was very careful in loading it onto the car carrier. The driver picked up the car up on Tuesday, as agreed, and the car arrived near my mother, as agreed, on Sunday. It was the perfect transaction!
I can recommend this business to anyone wanting good customer service and an honest company to deal with.
Rite way? Oh they only made my
Wife wait for 2 hours for a pickup and didn’t show at all. No phone call or anything. I called the company multiple times throughout the day to get a solidified time and it wasn’t until 5 in the evening that they finally set a time and they didn’t show.
The low price is tempting don’t bite spend a little more and use someone else. Because when they don’t show you’ll be paying for a last minute pickup from another company and then you’ll really pay for it.
We opted Rite Way Auto Transport to move our car from Bellevue to Houston. We had filled the online info and we received a call in about 15 minutes. They had asked us the details about the car, date of pick up, Location etc. Once the deal was signed, the date of pick up was finalized and they told us that the driver would call us before the pick up. There was no call from the driver and we had to call them up again before their closing time. The guy whom we spoke to named Pete was very helpful, he checked and said the pick up was in Schedule on the day mentioned. The driver had called us in the afternoon on the day of the pick up (24th Feb) when he was nearby apartment. Once the car was loaded we were told that the delivery would be on Tuesday (3rd March).
After that there was no communication from the driver. On Monday we had called to check the progress and we got to know that the delivery was not on Tuesday but on Thursday (5th March) They said there was snow due to which the delivery was delayed, that’s fine but we should have been informed about it. We again called them on Wednesday to confirm the date of delivery and it was on Thursday. We received the mail Thursday afternoon that the vehicle would be delivered by evening. The Driver had called us once he was near the leasing office of the apartment.
The Car was good in condition and none of the items were touched. There was NO DAMAGE to the car. We asked him when he started from Bellevue and he said on Sunday 1st of March, but the person who picked up the car in Bellevue told us that they would leave the next day i.e 25th Feb.
I have taken out two stars due to lack of communication from the driver. Given the weather conditions 1-2 days delay is fine but the customer should be informed.
