Find The Right Car Carrier For Your Move

This company is the worse ever. Im not one that leaves reviews but I had to for this company so no one else runs into the same problem I had. Starting out Mary is the absolute worse. I had everything set up to have my car shipped and I guess the truck that was suppose to pick up the car ended up having mechanical issues. I was not informed of this until about 9 pm. Every time I received a call I was told the truck would be there in 30 mins to an hour each time. Finally at 9pm the man came clean and said he would just come in the morning. The next morning was my flight out so I had to leave the car behind with a friend in hopes all would go well. Thats it did not. At the airport I received a call from Mary who could not understand why I was upset. She had a ton of excuses and in no way made things better. It was kind of like oh well deal with it. I told her I would be leaving a bad review right before I had to get off of the phone to board my flight. Long story short once I landed at my destination I called the man who was suppose to pick my car up. He told me he received a call from Mary who canceled the pickup with no notice to me. So now I’m in a new state and my car is left in my old state and no one mentioned any cancelation taking place. Such bad business. I called and no one picked up. Left a message asking for my deposit back and shared with them how poor they are at conducting business. I only like to do business with people who carry themselves in a professional manner. Don’t be fooled like I was. Look around.

I just read the previous review & glad I’m not alone. I had a similar horrible experience with no communication & poor customer service. Definitely BUYER BEWARE! USE ANOTHER COMPANY!

My car was delivered safe & sound so I’m grateful to David, the driver for this but I will never use RNR again nor will I ever recommend them to even my worst enemy solely due to their very poor customer service & communication. I had first turned down RNR & decided to go w/another company because RNR doesn’t have a BBB rating. The following business day Mary from RNR called me (after I had told her I wasn’t using them) & put me in a state of panic telling me that my car was “on the board” & no driver had been assigned to it & it was unlikely my car would be picked up by the date I wanted it picked up. She said at this point in the process I should have the cell phone # of the driver & confirmed date of pickup. She then told me that her private driver was in my area & could pick up the car by Wed, 7/23. Once I signed the agt my nightmare began. I specifically told Mary that I wanted the car by a certain date (of course weather, etc. being uncontrollable factors) & she agreed that a pick-up on Thu, 7/24 would be sufficient to deliver the car by the date I wanted. Mind you she already told me that her private driver was in my area & could pick up the car on Wed, 7/23 & I told her the car was ready any day/time she wanted. Thu, 7/24 came & went & no communication from Mary as to why the car was never picked up. I called. I emailed. No communication from Mary. The following day I finally got in contact with her & she said she didn’t contact me because it was her “day off”. I thought that’s nice but I was waiting all day for someone to call me & tell me when the car would be picked up that day. That was a wasted day for me. The next day (Fri) I finally heard from the local pick-up company in the morning who said he would pick up the car around 6-7pm that evening, he didn’t show up until 8:45pm due to traffic. That’s fine but he asked Mary if he could pick up the car on Sat & she told him that I had an airline flight which was a total lie so there’s another lie by Mary. Now I’m starting to get mad & worried because the car was ready to be picked up 2 days earlier & was told by Mary it would be picked up the day before. Again she told me on Mon that her private driver was in the area & could pick up the car on Wed. I emailed Mary to confirm that the local guy had picked up the car & told her that I would follow up with her on Monday. On Mon, I wanted to follow up with Mary to (1) get the driver’s cell phone number since she said earlier that week that I should definitely be given this information & (2) to be sure the car was put on the larger truck & was en route to my destination. Two simple questions that any customer would want to know. I called Mon & left a message, no return phone call or email. Now I’m getting mad again because I am not getting any reply and I have no idea where my car is. Tue, I called again a few times & left messages again. Finally 6 hours later someone picked up the phone at RNR who wasn’t very helpful & basically told me that I won’t get updates like a “food delivery order”. All I wanted was to know that my car was en route & the expected date of delivery since Mary had basically guaranteed an 8/1 delivery. That’s it, I didn’t want daily updates I wanted ONE UPDATE that I should have already received. That conversation ended abruptly because the woman was talking in circles & making excuses just like Mary. I then called Mary who finally answered her phone & yelled at me for disturbing her while she was at a funeral & yelled at me for getting her in trouble with her boss. Are you kidding me?! What kind of place was this? I don’t have a crystal ball & had no idea Mary was at a funeral. Maybe Mary’s boss needs to know how horrible her customer service & communication skills had been on this transaction. She should have returned my call/replied to my email the day prior or had someone cover her calls in her absence & not leave me hanging. All I wanted was ONE UPDATE as to where my car was & the driver’s number then I wouldn’t have bothered them at all. But I was getting nothing but the run around from them. Then Mary sent me this harsh & unprofessional text: “Hi Kim, Maybe You should have gone with another company your right, your car would still be sitting there in front of your door like it had been, thanks for all your appreciation. It’s actually my fault to go out of my way to help you out. sorry I couldn’t answer your phone calls today when I was at the funeral. As I mentioned earlier I was gonna call you once I was available just so there is no other confusion no one will be contacting you until the day of delivery you will be given a few hours notice to make accommodation to accept delivery. Have a nice day.” I was floored, poorest customer service I have ever received. BEWARE!! USE ANOTHER COMPANY!

Buyer Beware.

First lets make it clear that they are not a vehicle transporter they are a Broker. This means that they will make a deal with a transporter to deliver your vehicle but do not have any liability. I even asked they directly if they were transporters to which they replied that they will transport my vehicle but they do on occassion work with other transporters.

This being said, they gave me a resonable price so I elected to go with them. Everything was great until the day they were to pick up my vehicle. I was given a window from 1pm til 4pm therefore I needed to take off work to meet the transporter. At approximately 3:45 I recieve a call from the dispatcher that the driver is running late and won’t arrive until between 6 and 8pm. He did not arrive until 10:00pm.

keep in mine that I forfieted a 1/2 day at work which could have been avoid if they call earlier. If your running 3 to 5 hours late I would hope that you know this more then 45 minutes from your arrival time. The company that arrive to pick up my vehicle was United Transport with used stationary from the previous company which I believe was S&L transport, they are based out of Arizona but i could not find them on Yelp.

Once my vehicle was pick up that was pretty much the last I heard from the dispatcher since the voice mail box remained full and they didn’t return my text. I figured it was a cell phone since they texted me to inform me that the driver was running late.

I didn’t hear from them again until Saturday when the driver called and said he could drop of the car til the next day. The next day came and still no vehicle. Then we contacted the driver who said he would be there by Monday evening. This turned out to be 2AM Tuesday morning and my car arrive being driven not ttransported as stated in the agreement. The reason being was the drivers truck had broke down.

I then called RNR Logistics to complain but they washed there hands of it since once the car is picked up it’s no longer there responsibility. So I had to deal with the shady Transport Company. My advice is to go directly with a Transporter since you know who will be moving your vehicle and have some recourse if things go wrong. Thank goodness I got my vehicle even though they left it with no gas it’s not worth the fight to go for reimbursement.