Find The Right Car Carrier For Your Move

This has been not so good moving experience. The sales rep sugar coated, sweet talked and got me booked. Then the driver set up time day before. He calls the morning saying running late bt 2 hrs and then even more late. Totally 4 hrs late. They weren’t packing enough by putting enough papers. Bunch of kitchen items have dents, and one of the wheels for a office chair broke. He argues with me when I questioned. They are dropping boxes, sliding them down the steps instead of carefully picking them up.

Btw the guy asked me almost double the amount than agreed saying it’s more stuff. I agree it’s little bit more but not double. Trying to negotiate wasted few more hours.

They worked hard and the team leader was better among the whole group.

So I gave them a tip, box of cupcakes. But probably won’t call them again

If I could give 0 stars, I absolutely would. This company will tell you everything you want to hear, and not deliver. How ironic to make a pun about delivering, when I’ve been waiting for 3 days for my items that were promised to get to me by December 5th or within 24 hours of that date, and yet their recent estimation of delivery is “we don’t know, maybe December 12th-14th.” Not only have my items not been delivered, they messed up payment with my vehicle transportation, and my car is also not here! Fantastic! Long story short, I was given the run around by the Operations Director, Mike Miller, that this was an error in MY judgment, since I “underestimated how much room I would need on the truck” so they had to get a bigger truck, and now they’re waiting to fill said big truck with other items because “that would be a stupid business decision to send out a half-filled truck.” Not only was Mike very patronizing to me, his sales staff lied to me in promising the Dec 5 delivery of both the car and my stuff. Janie and Michelle were the reps who called nonstop prior to the move to notify me that they needed money, but were unreachable once I had issues (classic). I was offered a $157 discount on my $3500 move (I moved from Florida to NJ) BUT in reading over the documents, which had to be notarized, I would forfeit the opportunity to review them on yelp and other social media platforms; believe me, no amount of money is worth not being able to share my experience with the general public. Please please please learn from my mistake. I write this as I’m sitting on my air mattress in the middle of an empty living room eating Chinese food out of a carton with no plates, silverware and WITH NO FURNITURE! As you can see from the picture, my cat Hazel is just as displeased with this service.

This is the absolute worst moving company. Do not use them! I had a couch shipped from Florida to ny. They told me 3-6 days. After a week When I had still not received the couch nor a confirmation call I called them and was told that because I didn’t want the couch on the 14 they thought I was not in a rush for it and therefore put it in storage. I said you picked up the couch on the 13 in the afternoon and I was told it’s 3-6 days. They told me the driver should not have told me 3-6 days because it wasn’t true. Meanwhile they also sent me a text saying it takes 3-6 days. I called the driver he told me he quit. They told me the driver was fired Needless to say after calling 30 times and never receiving Any return calls and after 2 and half weeks I finally received my couch Of course one of my boxes was missing. It was never loaded on the truck. I called and told them. They told me they would look for it and call me back. 6 days later I called them to see if they found it because of course there was no call back. The woman on the phone tells me the other woman who took the message never told her and so she had no idea I was missing a box but now that She knows she will look into it. Oh and I forgot to mention they called my other number asking if I was in NY and able to deliver the shipment. I said I am not the driver. I am the customer. They didn’t even know who their own driver was. I finally got a call back (yes someone actually returned a call) telling me they found my 7th box and would fed ex it. Needless to say this whole experience was a nightmare. Even though they appear to service the whole east coast there are 2 people who take all the phone calls. So needless to say once they have your property there’s literally nothing more you can do. You’re trapped. I hope my review saves someone else the trouble.