Find The Right Car Carrier For Your Move

I definitely do not recommend this company to anyone. My experience with them was one the worst in my entire life. First, before paying $400 to make the reservation, I was very clear that my move out date had to be on that specific date and no other day. The company guaranteed that it would happen. I scheduled the movers to arrive between the 11am – 1pm timeframe. They called to say it got pushed back to 2pm. At 2:30pm still nobody arrived. When I called back, the lady to whom I spoke to had no clue about my moving date and place and did not call back despite her saying that she will after figuring it out. I called the man who originally scheduled the reservation. He had no idea that they were late. I mentioned my concerns that the place I was moving in to did not allow anybody to move in after 6pm. So my husband began to move all the boxes to the lobby to accelerate the process. At 5:30pm the movers had still not arrived.

Finally, after many, many calls, at 6pm the movers showed up and only needed to move the couch and the crib out of the house because my husband had already done the rest by that time. Given that it was 7:00pm, the company offered to deduct $150 from my total amount, so that my husband, my 2-year-old and I could stay at a hotel in NYC and that all our stuff would remain in the truck till the next day. My husband and I could not miss work the next day, we could not find a hotel at that time, so we decided to go to our new place and beg to allow us to move in our stuff at 8pm. After seeing that we had a baby and that the truck was right outside, they allowed us and gave us 1/2 hour to move everything in. So again, my husband had to help move our stuff in. The man in charge of scheduling the moving called at 8:30pm and said that even though we managed to move in to our new place, they would still deduct the $150, but that I need to pay the rest of the corresponding amount to the movers ($500) and that the next day he will figure out a reimbursement for the delay and all the distress they had caused. So, I believed him…I paid the remaining amount ($500 plus $200 tip). After 2 days he said that he will reimburse me with a check of the amount of $200 and that he is sorry for everything. It has been almost 2 months now, I haven’t received any check despite many text messages reminding him about it. I would never use this company again and I would not recommend it to anyone.

I had a really great experience w/ Road Runner Moving & Storage! They made my move from Queens to Brooklyn super easy 🙂 From giving me their pricing estimate to the actual delivery, the entire communication process was simple – all thanks to Justin! He was a very professional and friendly salesperson who made sure I understood the terms of the contract, costs, and he answered all my questions thoroughly with ease.

On the day of the move, their crew showed up on time, and packed up my miscellaneous items in a box for me. As for the bigger pieces of furniture, they even took apart my kitchen table and bed frame then assembled it in my new place! It was literally the smoothest move ever and they are undoubtedly the best movers in NYC.