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It’s a budget broker. Your car will eventually get to you, but the people at Road Runner won’t know anything about what’s going on and won’t communicate with you.
Their online chat doesn’t work. They don’t answer e-mails. If you call, be prepared to be on hold for 45 minutes. I e-mailed them info with a photo showing where the pickup location had stashed the keys and how to access them. I had to call and stay on hold for 45 minutes when I didn’t get any acknowledgement of this e-mail.
The tracking on the website is unreliable; my car showed as not picked up for the whole 36ish hours it was in transit. Probably best to have someone stick an AirTag in your car instead of relying on their tracking.
They seem to have a ton of staff in their quotes/booking department. I initially got a quote, and someone from booking started blowing up my phone and e-mail. I specified to please only contact me via text or e-mail as I can’t be reached by phone while working (like most people…it’s 2024) and stated I couldn’t book yet until the paperwork was complete and the car was mine. The agent continued leaving messages and sending me e-mails saying “I’ve been unable to reach you.” No, you’ve reached me; that’s what e-mails are.
Once it was booked, they said they’d pick it up the next day. They didn’t, and didn’t communicate about this. They sent an automated text saying they would text me if anything changed. They didn’t. They then sent me a text a couple days later saying the carrier had been reassigned. When I called (staying on hold again for 45 minutes), the person had no idea what was going on and hadn’t passed along the info regarding how to coordinate with the pickup location. The agent couldn’t locate it and made me send it again.
What they really should do is reassign the booking person to the customer service office. The person constantly calling and e-mailing me telling me to book when I had already stated I couldn’t yet seems to have plenty of free time, while the customer service office puts you on hold for 45 minutes and doesn’t respond to e-mails.
It’s a budget broker. Your car will eventually get to you, but the people at Road Runner won’t know anything about what’s going on and won’t communicate with you.
Their online chat doesn’t work. They don’t answer e-mails. If you call, be prepared to be on hold for 45 minutes. I e-mailed them info with a photo showing where the pickup location had stashed the keys and how to access them. I had to call and stay on hold for 45 minutes when I didn’t get any acknowledgement of this e-mail.
The tracking on the website is unreliable; my car showed as not picked up for the whole 36ish hours it was in transit. Probably best to have someone stick an AirTag in your car instead of relying on their tracking.
They seem to have a ton of staff in their quotes/booking department. I initially got a quote, and someone from booking started blowing up my phone and e-mail. I specified to please only contact me via text or e-mail as I can’t be reached by phone while working (like most people…it’s 2024) and stated I couldn’t book yet until the paperwork was complete and the car was mine. The agent continued leaving messages and sending me e-mails saying “I’ve been unable to reach you.” No, you’ve reached me; that’s what e-mails are.
Once it was booked, they said they’d pick it up the next day. They didn’t, and didn’t communicate about this. They sent an automated text saying they would text me if anything changed. They didn’t. They then sent me a text a couple days later saying the carrier had been reassigned. When I called (staying on hold again for 45 minutes), the person had no idea what was going on and hadn’t passed along the info regarding how to coordinate with the pickup location. The agent couldn’t locate it and made me send it again.
What they really should do is reassign the booking person to the customer service office. The person constantly calling and e-mailing me telling me to book when I had already stated I couldn’t yet seems to have plenty of free time, while the customer service office puts you on hold for 45 minutes and doesn’t respond to e-mails.
I purchased the extra insurance for $235. My car arrived late and damaged. Delivery person said nothing and would not answer any question. I filed a claim with them as instructed and followed up many times and heard nothing but excuses and delays. RR would not provide name and claim number for insurance I bought through them and would not provide the name and ins info for the carrier. Just terrible. using them is like a game of roulette.
