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I purchased the extra insurance for $235. My car arrived late and damaged. Delivery person said nothing and would not answer any question. I filed a claim with them as instructed and followed up many times and heard nothing but excuses and delays. RR would not provide name and claim number for insurance I bought through them and would not provide the name and ins info for the carrier. Just terrible. using them is like a game of roulette.
Most unprofessional company I have ever worked with. They are very friendly and prompt with returning calls and emails until they have your money. Then there is absolutely ZERO communication. I’m not sure how this company even stays in business. After seeing the dismal reviews and experiencing the severe lack of communication, I’m not taking a chance on them. I sent my cancellation email, but I do not expect a response. Therefore I’m prepared to begin disputing the charges on my card. Thanks for absolutely nothing, RR.
Most unprofessional company I have ever worked with. They are very friendly and prompt with returning calls and emails until they have your money. Then there is absolutely ZERO communication. I’m not sure how this company even stays in business. After seeing the dismal reviews and experiencing the severe lack of communication, I’m not taking a chance on them. I sent my cancellation email, but I do not expect a response. Therefore I’m prepared to begin disputing the charges on my card. Thanks for absolutely nothing, RR.
