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I just wanted to come on here and write a great review since most of the reviews I have seen are negative. This past Monday another car carrier broker we had arranged to ship my mom’s car with from upstate to FL failed to show up, and so I called RoadRunner to get a quote. I spoke with Jeff who gave me a decent quote and said he would put in an asap order. Within one hour A1A Transport bid on the car and they actually picked the car up within 5 hours later! Also, I had requested an open carrier, but it ended up that A1A Transport had space on an enclosed trailer which was even better! They estimated the car would arrive today (3 days later), but it actually arrived yesterday one day earlier. No damage to the car and the driver was very responsive and kept in touch with me all day to let me know when they would arrive. I will definitely recommend RoadRunner!
Leaving this review because I was so alarmed by the negative ones. I had a good experience with RoadRunner Auto Transport–they got my car from New Jersey to California in good condition and 1 day late, which happens when you’re shipping a car across the country.
When you book with RoadRunner, they assign you a carrier who will actually handle the pickup and drop off of your car. From reading the negative reviews, I knew to contact the carrier for updates. The driver was very communicative with my dad on the day of pickup. I called the carrier the scheduled day of drop off. They answered the phone immediately and informed me of the 1 day delay. The driver could not deliver my car directly to my door because I live in the middle of a city, so I met them elsewhere.
Was this top of the line/cream of the crop car shipment? No. But my 10 year old car made it across the country in good condition for under $1200 and I can’t complain about that.
Do not use! please, I am a veteran and was at PTSD decompression clinic based in Utah. I went through a divorce and needed my Jeep sent to me. After numerous unsuccessful call backs, and promised dates, my vehicle arrived 7 days late and then the driver called me and said I owed him 600.00 more dollars then the price I already paid. I was stuck between a rock and a hard place. The driver was polite and picked up my Jeep in Chicago and a week “late” arrived in Utah. Then called me and said I had to pay him 600 extra due clothes packed in my vehicle. I paid him via Venmo and he dropped off the Jeep.
I was quoted 1300.00 and about 2000.00 due to the clothes in my Jeep. NEVER was notified by this shitty company, nor could reach out to anyone for explanation.
please call me before you use this company……650-714-5949
I have all the quotes, and names of the scam. Never again would I use this company.
I had to pay cause I needed my Jeep. They picked up and then boosted the price.
Beware, I told you so.
Thank you Rob for not helping me. Let’s post our emails and lost calls if you think I’m wrong.
I’m ready to post our emails and the lack of communication.
Do not use this company!
Nate
