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Honestly had no issues with road runner they were quick and effective at shipping my car !
While I would never discredit the reviews previous to mine, I must say that I had an absolute perfect experience. For those who are unfamiliar with how this whole business works, I’ll give a quick run down.
1. Customer reaches out to roadrunner looking for car shipment.
2. Roadrunner finds a trucking company
3. The separate company is in charge of pickup, delivery, and everything in between.
Most issues I read about, with the phone exception of customer service, are issues with this second company, not necessarily roadrunner. Roadrunner does no transporting. They hire others.
Thankfully… the company they hired was on the ball completely. Car was not only picked up on time, but delivered on time as well.
Was nervous as ever, after reading reviews on here!! But I come here to say that there are success stories… and Bobby B. is one of them.
Muchos Gracias Muchachos
I was worried but EVERYTHING went PERFECT!! Before booking with Roadrunner, I had a very bad experience with another company the previous week. So bad that I may lose a $200 “deposit” but wasn’t about to send any more money or trust them with our car. So I was very weary and honestly almost every company I looked up had a lot of negative reviews. So you feel like you don’t know what to believe or who to choose. And even after you make a decision, you still are worried the whole time wondering if it will go well or if you’ll be one of those unhappy customers. Well, I’m happy to say that it couldn’t have gone more perfect! Started with a quote from Cameron about a month before. When I was ready, the price was still what he quoted. No deposit was required and he let me know that was how reputable companies operated. I was kept up to date and although it is difficult to get someone on the phone, I used the “online support” and always got help within minutes and a phone call when it was really needed. I wasn’t sure at first, about how that would work but was extremely happy how quick they responded on there multiple times. Then the actual carrier called the day before and then a warning call when he was headed our way, all on the planned day. He was awesome (Ion) and our car was delivered on the estimated day. So it just went as good as it could possibly go and we are very happy, would definitely call Roadrunner again if we ever need transport in the future. Thanks guys!!
