220 N. Main St. Suite 500
Greenville SC, 29601
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The communication is horrible!! It is now the third day after my vehicle was supposed to be picked up and I have called each day multiple times for an update and all anyone will tell me is “we are working on it.” I have to wait on hold forever and each time I talk to someone, they cannot give me an update. Their hold message only talks about “reliable service” but I have not experienced that yet!
We hired this organization to move my father’s vehicle from Phoenix to Castle Rock. I was told we could put items in the vehicle so my father left a small tool box he was going to need once he relocated to Castle Rock, CO. My father is 89 years old. The transport company they contracted with stole the tool box. We know they did because we opened the truck while they were there to move it around then handed them the keys. The transport company also dropped the car at the entrance to our neighborhood rather than bringing it to our home which we paid for.
I would not recommend this group or the group they
1st thing you need to understand is that SGT is not the one that actually picks up and drops off your vehicle. They are a broker (i.e. middle man) that then contracts out to a 3rd party transport company. The process to schedule the transport was fairly straightforward. I paid extra to set up a guaranteed pickup date as we were on a strict timetable. The dropoff date was more flexible. I received email confirmations. The only reason why I am giving 4 stars is that I did not receive any updates the day prior and the day off the pickup date. I had to call and wait on hold an average of 30 minutes both days before I was able to speak with anyone. After I did speak with someone, then they were better about sending me updates as they still had not selected an actual transport truck. When they did, I was sent the transport truck’s contact info who I had to call and actually set up the pickup date/time and location with the driver. From that point forward, all the communication and coordination is with the 3rd party transport company and the driver. I had no issues with the transport driver and he was able to give me an estimated drop off date. He delivered on the expected date, we just had to coordinate the time. Overall a decent experience but you will need to be proactive with the communication and coordination. Will I use SGT again? yes as it was overall a good experience.
