220 N. Main St. Suite 500
Greenville SC, 29601
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Excellent communication and prompt response. Prices seems to be competitive with the market and worth the provided service. Very good experience and strongly recommended.
On 05Apr2023 I contracted with SGT Auto Transport for an enclosed shipment of 2 vehicles from CA to TX. The pickup date (as indicated on the agreement) was to be on 24Apr (and as late as 25Apr). In verbal discussions with SGT Auto representatives, I made clear that i wanted the vehicles to be picked up on 24Apr and no later than 25Apr. I also stated to SGT Auto that my household goods were being picked up on 25Apr and that I would be driving to Yuma AZ on 25Apr. SGT Auto representatives made it clear that the vehicles would be picked up on 24Apr or 25Apr at the latest and the total cost was $2250. That is what I understood; that is what SGT Auto represented; I would NOT have agreed to other terms. While we were involved in packing and dealing with the moving company that came to pick up the household goods on the morning of 25Apr I had to deal with the last minute “scrambling” of SGT Auto attempting to get a shipper for our vehicles. Late on 25Apr SGT Auto offered to have someone pick up the vehicles at 11PM; this is not acceptable; not what was stated to me by SGT Auto representatives when I signed the contract with them. 11PM is not a normal time to conduct business and certainly not acceptable. SGT Auto then said that they could have someone pick up the vehicles at a later time/day – 26Apr; a day after we departed by car from CA. On 24Apr one of the SGT auto representatives stated that because of the problems that we incurred the contract amount would be REDUCED not INCREASED. Later in the day on 25Apr when SGT did find a shipper to transport the vehicles. SGT Auto stated that the price would go UP from the original price of $2250 to $2850. Additionally, the pickup date changed to 26Apr; a day after we departed CA. We had to arrange to have someone release the vehicles after we departed. We had no choice but to accept the new increased price. SGT Auto did not honor their original contract price that was signed on 05Apr (dollar amount or timing of pickup). We had to arrange for someone to release the vehicles to the shipper; we departed CA early evening on 25Apr. A very stressful experience. I will never do business with SGT again. Terrible customer service from their phone center and the services that they provided.
Second time using them. Not the cheapest but very reliable!
Gave them a 3 day pickup window from Massachusetts to Florida. They picked up first day.
They inspect with photos before pickup and at delivery!
Highly recommended!
