220 N. Main St. Suite 500
Greenville SC, 29601
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I had an SUV transported from Louisiana to California. They quoted me a delivery date of Monday and even the paperwork said it would be no later than Monday. I took off work that day to make sure I was there to receive the car. Around noon I called them and they said there was a delay due to traffic and it would arrive on Tuesday.
I took Tuesday off work to receive the car. Around noon I called and they said there was another delay and it would be arriving Wednesday morning. I was forced to take another day off work. Wednesday rolls around and nothing. I called them around 1pm and they said a wheel fell off the transport truck and the car would arrive on Thursday. There is nothing I could do but take ANOTHER day off work(4 total). It did finally arrive in excellent condition on Thursday.
Everything went well except for the constant delays. The only reason I found out about the delays was because I called them. If I never called them and kept checking in I would have no idea when the car would be coming!
The service was good but the communication was very poor. I understand that traffic and a wheel falling off the transport truck are things that you cannot anticipate. Being delayed from Monday all the way to Thursday without communication, and with a “No later than Monday” delivery date is unacceptable. I don’t know what my employer thinks of me taking 4 days off in a row just to receive a car delivery!
I had a bad experience with SGT. Overall they had poor commuication, bad customer services and didn’t stick to their quoted price and pickup and delivery dates.
Horrible company! Very dishonest! Stay far away from them! I believe they are con artists. I also believe that their reviews are manipulated. I believe their reviews should be laying on the floor. I also believe that they do business under other auto transport company names to play shell games with consumers.
