Find The Right Car Carrier For Your Move

While the industry of shipping a personal vehicle is frustrating, archaic, non-intuitive, and absolutely *stuffed* with fraudsters and scam artists, at least Sherpa seems to stand out as a professional breath of fresh air.

They have a price guarantee (within a few hundred $$) so you end up less tossed around at the whim of the shipper that may accept your vehicle for transport.

They are also communicative and readily available via phone, text, or email to address details that may come up with your shipment.

My main frustration (outside of the industry as a whole) was just that I would have preferred better communication between broker (Sherpa) and shipper (truck) to avoid less confusion about what specific vehicle I was sending. Was it oversized? Was it acceptable? These should have been addressed prior to job acceptance and my communicating with the trucker…by my count the shipment fell through 3 times prior to ultimate acceptance and transport.

All told, I’m still planning on using them in the future if/when I ship a vehicle cross country.

I called around and received quotes from multiple transport companies. Dylan at Sherpa was extremely helpful. He provided tips, tricks and feedback. I was provided a quote and when I called back I received a better deal! LL Inc was the company that picked up and delivered my truck. This truck was my dad’;s who recently passed away and this truck means everything to me. It was hard to trust a trucking company to have transport it for me. LL Inc went above and beyond when delivering my truck! During pick up my uncle and grandma were really impressed on how well he did getting the truck onto his truck (my truck is inoperable). Once he got here. He again, not only delivered the truck, but he helped get the truck into our garage where I wanted to store it. He got it as close as he could and then helped my husband and some neighbors push the truck into the garage and position it to where it was out of the way. My truck is a 72 Ford F100. This wasn’t easy and it was over 100 degrees outside! I’m extremely thankful for Sherpa and LL Inc for doing such an incredible job getting my dad’s first baby home to me!

Be very careful about doing business with Sherpa. They will try to scam you as many times as they can.

Short, if you don’t feel like reading it all:

– Take a screen shot of the quote. They send you an email with a link to go to the quote. But they change that quote later without notifying you, and you won’t have proof of the original quote.

– If above happens please report them to BBB, etc.

They have this thing they call “rebate”, where they would return $50 or $100 to you once your transfer is done. What they don’t tell you is that first, you need to send your final receipt (that you get from the truck driver via email at the time of delivery) back via snail mail to them to get this done. You also have only 14 days to do that (print it, get envelop and stamp, mail it, all while you just moved to a new location). Second, they changed my quote and reduced that initial $100 rebate to $50, without even telling me. I’m actually reporting them to BBB for this.

Customer service is also horrible. They answer the phone very quickly when you want to get a quote, but once you already paid the initial fee and need follow ups with the dispatch team it become impossible to get through (I called 3 times and 2 times I couldn’t even get through and one time I waited 20 minutes to talk to someone).

Edit: after I sent them an email and mentioned I’m reporting them to BBB, within a minute they called me and also refunded me directly to my credit card, without needing to mail them anything. I’m still upset because when I clicked on the “Quote” link in my email, I noticed they changed it from $50 to $100, again, without telling me. It’s a terrible and fishy practice to change the quotes on their side without telling the customer.