5605 Carnegie Blvd
Charlotte NC, 28209
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This was by far the most stressful car transportation experience yet. It took a good while for them to get a driver. I told myself if they can’t find anyone by day 7 then I would cancel and go with another company because we really needed the car to be here. On day 7, we were assigned Great Silk Rd Transportation and things went downhill really fast. Here’s a short summary:
1. The driver barely spoke any English and was very rude over the phone.
2. The driver called 30 mins prior and dropped google pin to the side of busy freeway expecting us to be there. Claiming that the pick up address was “invalid”, we eventually talked him down to a safer location. Mind you, in the email it states that they would call 12-24 hrs before. Every time I called to clarify where to meet him because I wasn’t in TX and had to have my family members to drop it off, he seemed more and more agitated.
3. The car somehow made it to San Diego, CA from Wills Point, CA in 24 hrs, I wouldn’t normally complain about this if the driver had partner with him to ensure they had enough rest to drive but he was completely on his own. Makes me question safety of that company.
4. Once he was in the area, he dropped a pin on where to meet him. It was on the side of very busy road that is known to have many accidents in middle of rush hour traffic. Once I ask him to please move to safer road closer to the house due to the fact I was by myself with two little children and my husband being unavailable to drive the other car back he proceeded to yell at me over the phone “NO IN NOT MOVING, CHECK GAS STATION, ILL BE HERE GOR 10-15 MINUTES THEN MOVING ON!!” Then hang up on me. Shaken by this, I tried calling Sherpa about this but one of the numbers on the website is no longer in service and other just sent me to voicemail. Same this with Silk Rd. Eventually, I decided to drive past where he was at and saw that he dropped the car already. Once I pulled over, I was able to talk him into moving the car to different road away from the traffic.
Please, if you decide to book with Shapra as a broker, keep in mind that they are not available to all times like other brokers I’ve used in the past. If you try to call, expect long wait times and if they assign Great Silk Rd, tell them to look for someone else. Look up the reviews of the drivers company, apparently they treat everyone like trash. My hands are still shaking days later after this experience
This was by far the most stressful car transportation experience yet. It took a good while for them to get a driver. I told myself if they can’t find anyone by day 7 then I would cancel and go with another company because we really needed the car to be here. On day 7, we were assigned Great Silk Rd Transportation and things went downhill really fast. Here’s a short summary:
1. The driver barely spoke any English and was very rude over the phone.
2. The driver called 30 mins prior and dropped google pin to the side of busy freeway expecting us to be there. Claiming that the pick up address was “invalid”, we eventually talked him down to a safer location. Mind you, in the email it states that they would call 12-24 hrs before. Every time I called to clarify where to meet him because I wasn’t in TX and had to have my family members to drop it off, he seemed more and more agitated.
3. The car somehow made it to San Diego, CA from Wills Point, CA in 24 hrs, I wouldn’t normally complain about this if the driver had partner with him to ensure they had enough rest to drive but he was completely on his own. Makes me question safety of that company.
4. Once he was in the area, he dropped a pin on where to meet him. It was on the side of very busy road that is known to have many accidents in middle of rush hour traffic. Once I ask him to please move to safer road closer to the house due to the fact I was by myself with two little children and my husband being unavailable to drive the other car back he proceeded to yell at me over the phone “NO IN NOT MOVING, CHECK GAS STATION, ILL BE HERE GOR 10-15 MINUTES THEN MOVING ON!!” Then hang up on me. Shaken by this, I tried calling Sherpa about this but one of the numbers on the website is no longer in service and other just sent me to voicemail. Same this with Silk Rd. Eventually, I decided to drive past where he was at and saw that he dropped the car already. Once I pulled over, I was able to talk him into moving the car to different road away from the traffic.
Please, if you decide to book with Shapra as a broker, keep in mind that they are not available to all times like other brokers I’ve used in the past. If you try to call, expect long wait times and if they assign Great Silk Rd, tell them to look for someone else. Look up the reviews of the drivers company, apparently they treat everyone like trash. My hands are still shaking days later after this experience
Excellent service and good communication by customer care. Highly recommend service. The driver too was responsive and by car was delivered on time from Seattle to Austin.
