Los Angeles CA, 91602
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I contacted Ship a Car Direct about a month before a move across country. They seemed on top of everything and had pretty good email communication. We scheduled the pick-up several days before our move.
Three days from the first possible pick up date, I received an email that stated, “We’re just a few days from your first available pick up date, this is normally the time period when we will get the most interest from drivers on your order, so keep an eye out for your dispatch info.”
On the day the car was supposed to be picked up I received another email. “…we’ll reach out via text and email just as soon as someone is ready to go this week.”
When I responded with, “So nobody is coming today?” the reply was, “I couldn’t say. No one has called yet, but the day is still early. ”
I canceled the pick up and found another company to transport the car.
Ship a Car Direct does not transport the car; they put your car delivery out to trucking companies to bid on. When they get a company, that company contacts you. Ship a Car Direct (as are most car transport companies) is just a broker.
UPDATE:
Alex the manager reached out to me and apologized about the sales rep who didn’t communicate with me about not having anyone scheduled to transport my car. I appreciate his concern and reaching out to me. There are a lot of good reviews for this company. I also know that people tend to leave reviews when they have bad service and don’t often leave reviews when service is good. This company does seem to be concerned for their customers and that it can be difficult when they are a broker and not the actual trucking company transporting the cars.
Matt was such a great person to deal with through the entire experience. I’ve shipped cars before and never had someone that was so professional and put my mind at ease through the process from start to finish.
I also had an amazing experience with the carrier and specifically the driver from MJ transportation. They brought my truck back in phenomenal condition, and worked with me on the drop off location. 10/10
Matt was such a great person to deal with through the entire experience. I’ve shipped cars before and never had someone that was so professional and put my mind at ease through the process from start to finish.
I also had an amazing experience with the carrier and specifically the driver from MJ transportation. They brought my truck back in phenomenal condition, and worked with me on the drop off location. 10/10
