Find The Right Car Carrier For Your Move

1st Review. (My 2nd review will follow after delivery and once I take possession of my car)

Bottom line -Terrible service with inaccurate status of where my car is or when it will be delivered.

Their email notifications and communications are inaccurate.

When I called my contact Carlos Somarriba yesterday and asked for status he told me one story and dispatch a completely different story (and they were rude)

I was supposed to receive my car on 9/24 as per the last email from Carlos on 9/23 (see below)

On 9/23 when I called Carlos then I was told car was in Nacogdoches TX but somehow I still hadnt been contacted by driver as to a delivery window time.

At end of day I called dispatch since I hadn’t heard a thing and they said car would be delivered on 9/26 due to a break down w truck.

On 9/24 I called Kurt (Manager) who didn’t have a clue as to where car was and asked me to call him later in the day (as I didn’t have anything else to do) So I decided to call dispatch and they said they had told me yesterday car had just left Chicago (actually they said breakdown)

So, long story …. WHO THE HECK KNOWS when I will get my car ????LOL.

Next time Ill go back with MONTWAY AUTO TRANSPORT, yes more expensive but outstanding service with accurate information and less hassle of having to chase people.

I hope to help other Yelp customers not to experience what Im going through.

Email from Carlos

Hi Fernando,

Delivery will be tomorrow but driver will call you with estimated time.

On Mon, Sep 23, 2019 at 12:09 PM Carlos Somarriba

carlos.somarriba@shipyou… wrote:

Hi Fernando.

I hope you had a great weekend as well. I’m on my way

To the office and will update you as soon as I get in.

Really? I have to select at least one star?

I am contacting the authorities today to report what I can only imagine has become a car theft.

14 days ago I was faced with the dilemma of having to transport a car at the very last minute from Ohio to Arizona. It HAD to happen that day as we were already traveling to our destination and realized that towing the second vehicle was not working. Other car shipping companies could not even retrieve the car for a number of days, ShipYourCarNow did indeed pick it up that same day. I read some reviewes and most were good, positive. Although there were some stinkers, they were few. SO I went with ShipYourCarNow. We thought all was finally on track for our travels.

Well, it was supposed to take 6 days. 14 days later, we have yet to see the car.

Just by chance, we extracted some information that the car “was involved in an accident” in California, not exactly on the way from Ohio to Arizona. We would have never found out except I called the ShipYourCarNow 800 number and a general phone help person admitted that the car was “still in the body shop”. wha-Wha-WHAT???? Apparently there was another truck in a truck stop that had a hit and run situation with the car carrier and our car was damaged.

All this is supposedly confounded by Hurricane Dorian bearing down on the ShipYourCarNow office in Florida and then Labor Day weekend, but do I care? This is a place of business, they should have had a disaster plan in place to keep business going in the face of a hurricane threat. And well, our car is still missing, someone should take the holiday time to locate it for us.

I had originally been speaking to the ShipYourCarNow broker named Jody, when the “accident” happened, he put me in contact with an exec for ShipYourCarNow named Garret, Garret also gave us the number for the carrier OSSO and the carrier’s owner Mike. We’ve never heard back from Mike from OSSO.

Garret has stated that they could not get any video from the truck stop regarding the accident, why? Shouldn’t they be contacting the hit and run assailant? Apparently they are repairing the car out of pocket, I imagine to avoid insurance dings. The last thing he told us was that we would see the car on the weekend. The weekend has come and gone with no car in our possession. Now “because of the hurricane” the communication from everyone has been oddly silent.

Therefore, I’ve decided I’ve had enough, and now that the holiday is over, if I do not hear from ShipYourCarNow this morning with a positive update, that we will see our car WITH all of its personal contents inside, and a full refund of the $1500 fee they charged for this service, I will be forced to contact the authorities to report a stolen vehicle. Since it involved transport across state lines, I will contact the FBI first.

Stole items out of my car.

Damaged my car!

Manager called me a “lying nigger”.

Wow! I will never understand this kind of bigoted behavior.

DON’T SETTLE FOR BAD BUSINESSES RUN BY RACIST THIEVES!