55 NE 5th Ave Suite 402
Boca Raton FL, 33432
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AVOID THIS BUSINESS
I received the car for Susan M, who’s review is below, and to which Garrett responded.
The driver arrived at roughly 8:30pm, following a specified delivery time of 3-5pm. I had to leave for a work dinner, so I called him and asked him to park the vehicle in our driveway, behind my white Land Rover, and to leave the keys in our mailbox. This request could not have been clearer, and the driver said he understood.
I arrived home an hour later to find no car in my driveway. At that point, he told me the address he’d been given by dispatch was for a neighbor’s house, down the street, and that he’d somehow decided that rather than calling me back for clarification, that he’d just decided to park on the street, and leave the keys under the floor mat of an unlocked car.
Fortunately, the car was still there, and I was able to move it to my driveway.
For some perspective, this is in Hollywood, where there is both crime, and strict parking enforcement. The driver had parked the car (against instructions!), in a permitted parking area, with two wheels in the red-painted no-parking zone. We’re extremely lucky the car wasn’t towed, stolen, or ransacked.
The driveway was not blocked, as Garrett suggests, he’d simply given his driver the wrong address. Regardless, why would a driver not simply call me right back to ask about a blocked driveway, rather than simply ditching an unlocked car in a no-parking zone with the keys in it and no further communication?
This matter has not been addressed to our satisfaction, and personally I find Garrett’s suggestion that we’re lying about this to be extremely offensive. We will not be using this business again, and can’t recommend that you do either.
Ship Your Car Now was careless in the delivery of our vehicle, and is now accusing us of lying. That is bad business. Screw these guys.
If it was possible I would give this company 0 stars… it was an absolute joke working with this company!
Let me explain, I was wanting my truck shipped from Panama City Beach, Florida Back to British Columbia Canada…
This drive Takes a week max as I did it myself to get the truck down there…
After 2.5 weeks my truck gets to the border and they needed paperwork to get the truck across the border which they failed to say while he truck was on its way up…
So it took me 2 days to get them the necessary paperwork, I then was told it would be on a truck Friday, on Friday it wasn’t on a truck…
I was then told The following Monday, on Monday it still wasn’t on a truck..
I was then told Thursday and on Thursday it still wasn’t on a truck…
I was hen told Saturday, Saturday came and it still wasn’t on the truck…
They then told me Monday and Monday again it still wasn’t on the truck…
This has gone on for 3 weeks at this time… my truck being 4 hours away from where I live…
The continually lied saying that it was going to be here on a specific day and it wasn’t!
Now it has literally left me no choice but to drive to the border and pick up my own truck because these guys clearly aren’t doing it!
Oh did I mention I have been renting a car at $600 a week waiting for my truck that has now been 7 weeks to get half way!
I could’ve shipped my truck to China in less time!!
I would strongly recommend not going with this company unless you want to be lied to!
Then they also tell me they will refund me $300 from the $4000 I paid them to get my truck here!
Mean while the car rental itself has cost me $4200 just waiting for my truck and had I known my truck was on the Canadian side of the border for the last 3 weeks I would’ve saved myself money and went to go pick it up instead of listening to these guys lie about when my truck will be here!!
ABSOLUTE JOKE!!!
I’ll be looking further into this!
WORST COPANY, WORST SERVICE & LIARS! .. especially RUBIN & Garett… they have completely lost our car from the US to Spain, LIED about it to us MULTIPLE TIMES, refuse to connect us with someone at this company who actually knows they are doing and are so rude, unapologetic and unprofessional. DO NOT USE THIS COMPANY.
Long story short.. I am STILL waiting on my car in Spain.. over two months later. Rubin and Garett both lied and said it was shipped in Feb to Europe, and “waiting for the final leg to Spain..” LIARS. We found out it was still sitting at the NYC port and since then, I can’t get a straight answer from Rubin or Garett. They keep referring us to their 888 number, and dodging the question “WHERE IS OUR CAR!?” We have paid in full (HUGE MISTAKE) and they keep claiming to refund us “partial payment” but don’t. I just want my car! THESE GUYS ARE AMATEURS WHO CAN NOT BE TRUSTED!!!!!
