SHIPLUX
- www.shiplux.com
- (888) 530-0334
- Standard Member
1001 Brickell Bay Dr.
Miami FL, 33131
1.3
1.3 out of 5 stars (based on 28 reviews)
Excellent7%
Very good0%
Average0%
Poor4%
Terrible89%
1001 Brickell Bay Dr.
Miami FL, 33131
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I’m a shipper this company doesn’t care about their Carriers. I was dispatched a unit on Sunday that was supposed to be ready for pickup Monday FL to Nc. I call the pickup locations Monday Early they say it’s ready meet you their at 9am to arrive the unit isn’t ready. We’ll trying to be a good carrier because they say they need it to their customer by Wednesday I agreed to wait they said they would have it ready in a hour. AFTER a hour I notified shiplux and said I’m going to need compensation for waiting the agent says I’m checking into it. I waited for 5.5 hours to get the unit contacted the agent again still no response,and emailed the company. Everyone in the company who’s number I have ignored my messages. Well today I spoke with Evan Zinger real smart ass he didn’t care that I waited because I was still able to get the unit same day so my time meant nothing to him. Told him pickup location stated to bill shiplux and shiplux would bill them he stated he doesn’t see anything wrong with the situation. All I asked for was compensation for my time I don’t think that was unreasonable and still delivered the next day.
I’m a shipper this company doesn’t care about their Carriers. I was dispatched a unit on Sunday that was supposed to be ready for pickup Monday FL to Nc. I call the pickup locations Monday Early they say it’s ready meet you their at 9am to arrive the unit isn’t ready. We’ll trying to be a good carrier because they say they need it to their customer by Wednesday I agreed to wait they said they would have it ready in a hour. AFTER a hour I notified shiplux and said I’m going to need compensation for waiting the agent says I’m checking into it. I waited for 5.5 hours to get the unit contacted the agent again still no response,and emailed the company. Everyone in the company who’s number I have ignored my messages. Well today I spoke with Evan Zinger real smart ass he didn’t care that I waited because I was still able to get the unit same day so my time meant nothing to him. Told him pickup location stated to bill shiplux and shiplux would bill them he stated he doesn’t see anything wrong with the situation. All I asked for was compensation for my time I don’t think that was unreasonable and still delivered the next day.
I am arranging for transport of a motorcycle from CT. to WI.
Submitted the web quote request from LUX first, but I wanted to get some other bids. Other companies were difficult to even get a quote from. I was referred by the bike seller to HAUL BIKES, so i really wanted to get a quote and use them. They had people answering the phone that were difficult and acted like they were superior in their phone interactions. I had a bad feeling about HAUL BIKES, so I looked the up on the BETTTER BUSINESS BUREAU.
I was surprised to see that HAUL BIKES had a ONE STAR RATING with so many customer horror stories I was thankful that I had investigated.
Then I looked up SHIPLUX on BBB, and it has an A rating.
After reading some of the horror stories about other shippers, I decided on SHIPLUX. I may not be the smartest man in the world, but I am not a dummy either.
BTW: The other bids were either the same price or higher. Price is important, but avoiding stress from shipping my new baby is a BIG DEAL. Marcos with SHIPLUX has been patient, competent, helpful, friendly, and humble.
Huge contrast to HAULBIKES who were totally incompetent, even at providing a quote!
Do yourself a huge favor and give these people a call.