1001 Brickell Bay Dr.
Miami FL, 33131
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Hired them in Sept. 2022 to haul our RV out to CO from OH. Driver backed the RV into my garage and never unplugged the power cord. Damaged it pretty good. I filed a claim with their insurance policy, but the driver refuses to pay his deductible. ShipLux refuses to help out as well. Find another service!
I reached out to have my car transported and received a call back and response with a pickup date. Not 24 hours early, but on the day of pickup, I received a call which I thought was the confirmation of time and pickup but turns out it was a new day of pickup. I was told my car would be picked up the next day which was ok with me since I was not leaving town that day. The next day, I received a text that said my car would be picked up today and after waiting until 3pm I reached out to several people and found out that the truck that was going to pickup my car was having difficulties and could not make it until Monday. I could not wait any longer therefore, I drove my own car from Tennessee to Washington DC. I have never drove this far alone but I did it because I needed to be at work on Monday and not in Tennessee waiting to see if they would cancel again. I don’t mind losing my deposit but I feel like there should have been more communication and an offer to pay me back at least 1/2 of my deposit. With this said, I would not use this company due to the lack of customer service and professional etiquette. I would not say this will happen to you, I am writing to let you know my story and you can investigate your scenario as you proceed. Understanding that when you first reach out you are communicating with a broker who find a transport company is why I gave 2 stars versus 1 star.
This company is money grubbing dog shit. I called to get a quote to ship a car and was quoted a $500 difference between a Monday and a Tuesday pickup.
I politely told them I was going to keep looking at options.
I found another company to ship my car at a much more reasonable price, and they told me that shiplux had listed my car for shipment anyway into the central dispatch app that truck drivers use to source their jobs – and well under the price that they quoted me. They basically gave themselves a $1300 brokers fee.
I called and asked them to remove my listing because I was working with another broker, and instead of removing the listing, they changed the price offered to the driver to $100 more than my agent’s offer. Essentially in an effort to strong arm me into having to use them / making my actual brokers listing look less appealing on the marketplace.
Absolutely shady. Absolutely rude. Absolute dog shit. If you want to give your money to trash, put it in a trash can instead.
