1001 Brickell Bay Dr.
Miami FL, 33131
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If I could give them zero stars, I would. My representative was advised that the customer would not be available to accept delivery on given dates, and I reiterated this several times. After the driver had already been set to pick up the unit and headed to the destination did I find out that he would be getting there before the customer was to be there. I am the one that had to jump through hoops to make other arrangements. I was told by the driver that he would leave the unit with keys in it in front of the customers home. UNACCEPTABLE! My rep never responded when I asked for help resolving. I even called and spoke with another person and still no response.
Horrible experience!! I was treated with disrespect, they didnt transport the vehicle when they said they would. They damaged my vehicle that cost me $581.32 to get repaired. They said I needed to get it fixed BEFORE they would send it into their insurance company. Now that is fixed, they will not answer my phone calls. In addition, they drove my car 46 miles without my consents or knowledge. They also opened my sun roof during a rain and snow storm and delivered it that way. It was a 880 mile transport with he sunroof open. I will be reporting them to the BBB and also posting as many reviews as I can about my experience. I work for a corporation that has vehicles transported on a regular basis and we will never use this company again! Out of respect they should have simply refunded my money instead of going through all of these issues that i had to pay out of my own pocket!
I thought I was dealing with a very friendly broker Sheldon, but he disappointed me big time! He told me what I wanted to hear and ignored my calls and e-mails just pacified me and was not straight. Those brokers want their cut and don’t care what happens to you once they book you and got your car! I had to rearrange my entire trip and had to go off of the contracted drivers schedule and not my own. He got real quiet when that happened! Be careful when booking through these brokers! On the plus side I did get my car in tact. I was only ripped off an additional $100 over my quote.
Update: After posting this Sheldon agreed to refund me $100 even though my trip expenses exceeded that amount they’re at least refunding me for the extra charge for some belongings in my car.
