Find The Right Car Carrier For Your Move

I do not recommend this company to ship your car. I went through a broker who used this company to ship my car from CA to TX. There were many issues. First, the lack of communication from the driver regarding pick-up time and delivery-time; never received calls from him until the day of that he arrived in both locations, and the estimated times for pick-up/delivery he provided were far off. Second, while one price was quoted to me, the driver ended up telling me 30 mins before my car was delivered that it was going to be $125 more than they quoted. They claimed it was because the wrong car had been listed and quoted (sedan vs small suv). The problem is they knew this upon pickup and still accepted the car and never mentioned it would be a different price until 30 mins before delivery. Third, they do not show you the BOL before they ask for your signature on it. The driver had me sign on his phone on a blank line where it asked for my name and signature. I kept asking him, before I signed, to see the actual BOL, and he said he didn’t have it and I was just signing for the photos he took of the condition of my car at pick-up. I kept telling him there had a to be a BOL that I needed to see before signing it. I ended up signing b/c I needed my car to be shipped (I was leaving the next day). When I brought this up to dispatch and that the actual BOL I received (later via email) had many more scratches/marks indicated than the driver even acknowledged when he did the walk-around, they said the driver should’ve showed me the BOL. The driver, upon delivery, said the app doesn’t take him to the BOL and he still didn’t know how to show it to me when I had to sign again upon delivery. You can’t ask for someone’s signature on a blank line and then insert it into a legal document later. And showing a BOL to the customer before they sign is required. This is very basic!

Lastly, while the driver was picking up my car, he was telling me a story about why they’re required to take photos – he kept saying a “same sex couple” sued them for damages they said happened in transit. He said “same sex couple” at least three times. Not sure what relevance that has in the story, but it was obvious he was trying to make some sort of point by saying that. Very unprofessional.

My car was delivered on Sep. 1 from Dallas to San Jose by Shipping Experts. The driver was very nice. But we didn’t inspect the car carefully after the delivery and only after he left I noticed that there is a long crack on my windshield. I then called shipping expert and was told to email the claims department to let them know about the damage, the claim’s department got back to me on Sep. 5 and told me that it is not their responsibility because I purchased the open transport option. I was disappointed to hear that, after all, I am the one who is left with having to fix my car on my own or deal with my insurance, I have shipped my car for 3 other times and this is the first time I run into such issue. But as soon as I mentioned that I cannot leave a good review for this experience, I was yelled at all the way through the end of the conversation. I wished I did not make that call. While I am fine with taking my own risk since I choose open transport, I really don’t appreciate the way I was talked to, and wish there would be more compassion and understanding for the problem that I had to deal with as a result of this shipment.

My car was delivered on Sep. 1 from Dallas to San Jose by Shipping Experts. The driver was very nice. But we didn’t inspect the car carefully after the delivery and only after he left I noticed that there is a long crack on my windshield. I then called shipping expert and was told to email the claims department to let them know about the damage, the claim’s department got back to me on Sep. 5 and told me that it is not their responsibility because I purchased the open transport option. I was disappointed to hear that, after all, I am the one who is left with having to fix my car on my own or deal with my insurance, I have shipped my car for 3 other times and this is the first time I run into such issue. But as soon as I mentioned that I cannot leave a good review for this experience, I was yelled at all the way through the end of the conversation. I wished I did not make that call. While I am fine with taking my own risk since I choose open transport, I really don’t appreciate the way I was talked to, and wish there would be more compassion and understanding for the problem that I had to deal with as a result of this shipment.