Find The Right Car Carrier For Your Move

This company is awesome. Due to a mechanical difficulty, the original carrier wouldn’t be able to deliver my car on time in awesome condition. In fact, they were overdue. Vadim picked it up and had it to me within 48 hours! AWESOME communication and service.

I have had a terrible experience with the dependability and communication from this company. They are working with Vroom, who is truly no different. The driver on the bill of lading for my car being delivered is “Don D.”. He is LATE. I would never buy a car this way again and will advise others not to use online buying services unless they have incredible patience. Vroom was not easy to work with and Shipping Experts took a mediocre experience to 0 mark. Vroom has really terrible reviews, mostly focused on late and damaged cars…. I am sure that they work with many shipping companies, but this one is certainly one that is contributing to Vroom’s review scores. This company is delivering to the east coast from California.

Shipping Experts, also called “VINlocity Carrier, an Acertus Product” on the Bill of Lading did not reach out to me or Vroom when they were running late.

On the third delivery date that I was told to be available from 10-6 for delivery by Vroom, I called Shipping Experts at 4 pm and dispatch let me know that they weren’t going to hit the window. Though the car was only 3 hours away from me, the delivery was shifted back 2 more full days to allow the driver to “reset his time”. It seems like this would be something they could plan or at least communicate the full day before I stayed home from work for an 8 hour delivery window. Abel (sp?) told me the company couldn’t foresee that Don D. the driver was going to hit his maximum driving hours and need to stop. “It just happens when it happens and we can’t plan it like that”. ANY SHIPPING COMPANY WOULD BE ABLE TO PLAN THIS.

I hope Shipping Experts work to fix this issue. I will also communicate it to Vroom so that they are aware.

I did not have a positive experience with Shipping Experts. I had a delivery from San Francisco, CA to Austin, TX. I blame the agent I worked with for setting a false expectation on approved delivery date. I only approved working with a company who could deliver on or after 7/13/19 because I would not be in Austin to claim delivery. The agent said that it was fine and he confirmed they would deliver on the 13th. When I delivered my car for pickup, I again confirmed with the driver, Zarko, that delivery would have to be the 13th or later. I showed him my flight details and said that I’m new to Austin. He said what’s done is done and he would figure it out and took my vehicle so I also blame this company for taking my car when I was upfront about delivery expectations. The next day their dispatcher, Roman, calls and says that the car will be delivered on the 11th or 12th. I said that’s not going to work and you all need to figure it out because I let everybody know and confirmed my expectations before the car was picked up. Roman says there’s no way they can hold the car until the 13th. He would never have agreed to the job if he knew delivery was needed on the 13th. Their company knew before taking the car of delivery expectations and took it anyway. Roman called over and over bullying/ forcing me into a delivery that required payment for the keys even though I’m not there to accept delivery. They threatened to leave it at a storage facility and said they wouldn’t give me the address to the location until I PayPal-ed the full delivery amount. It would be my responsibility to pay for all the storage fees. I ultimately had to ask my real estate agent to accept delivery and be responsible for my car and the contents inside it.