600 NE 36th St Suite T-6
Miami FL, 33137
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Worked with Robert at Silver logistics to transport my vehicle from Nevada to Tennessee. He was professional, communicative and compassionate throughout the process. My car made it within a short time period to its destination with no issues! Highly recommend Silver logistics.
As opposed to other reviewers, I did not have a positive experience with Silver Express Logistics. I selected this business based on its favorable reviews. However, the company that Silver Express Logistics hired to transport my car was not at the same level.
Communication became an issue, beginning with the email I received from Silver Express Logistics which had the wrong phone number of the dispatcher who was away on vacation. From that point, it went downhill.
Less than 24 hours from the time I was supposed to meet the driver, I still had not received a confirmation. When I called back Silver Express Logistics to express my concerns, the representative was rude and dismissive. He told me that the driver or dispatcher would be in touch and that I needed to trust that everyone would do their jobs. This phone call came on the day when my family and I were moving. The negative tone of the conversation intensified the stress.
I never did hear back from the driver or dispatcher that evening or the next morning when they were supposed to pick up the car. As a result, I had to email Silver Express Logistics again. Fortunately, once I did meet the driver, everything went smoothly, and the car arrived at its destination in good, solid condition.
After the move, I received an email from Silver Express Logistics, asking if I had a good experience. If so, would I leave them a positive online review? I received multiple email reminders to this effect. Quite honestly, I felt like the company was manipulating the process. If the SEL representative had shown the same concern about my experience at the time he was moving my car, I would have given his company a more favorable rating.
