3420 Bristol St.
Costa Mesa CA, 92626
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My car was to be picked up on 6 /22 before noon. Around 10:00 that morning I received a call and she said the driver will be there in 45 minutes. I was quoted $990.00 and signed a contract. Then the women told me that the price was going to be $1,350.00 because they could not fill the truck. I argued for sometime but had no choice at the time but to pay the price as it would have cost us way more to change our travel plans. When the driver came to pick up the car the trailer was full and our car was his last pickup. He was going directly from Orange County, CA to Seattle. I would not reccommend this company to anyone.
If there was an ability to give zero stars I would have done so. I arranged to have a car shipped from Los Angles to San Fransisco May 2022 two weeks prior to pickup. I electronically signed a contract with them 6 days before the agreed shipping day but was told by their representative Sophie that details of pickup time and contact of the driver could only be had 1-2 days before. I expressed my concerns of such an unreliable arrangement, but was assured by her that there was an assigned trucker and details would be available 1-2 days prior to pickup. She further said that this is “Custom and Practice” in the trucking industry and brokers generally confirm with contracted truckers 1-2 days prior.
On the weekend before the schedule Tuesday pickup I called Sonic for confirmation, but was told by two representatives on two different calls that my contact person (Sophie) is not available on weekends and that they didn’t have access to give me additional details of the pickup time and trucker.
Early Monday morning I received a call from Sophie stating that she couldn’t get a trucker because the person she contracted had mechanical problems with his truck and alternative truckers quoted costs that were two times what we contracted for. Imagine how I felt when I heard this! After some back and forth with her trying to over talk me I expressed to her how disappointed I was and such a last minute notice was unacceptable. I noted to her that from our substantive contact I expressed to her that I was traveling from out of state to Los Angles specifically to complete this transaction among other business obligations.
Obviously, this was a deliberate attempt to gouge me at the last minute. With an expectation that there wouldn’t have been any alternative means of getting the vehicle shipped. I take some culpability for not checking Yelp Reviews. Google reviews rated this company well, but now reading ‘Yelp Reviews” I realized my error of judgement. I will post a google review so as to pay it forward so that other individuals like myself cannot be lured/sucked into their scheme of doing business.
Do yourself a favor and do not engage this company in business. I booked weeks in advance for an interstate car pick up and delivery. Completely non responsive – car never picked up. I called all available lines – they never picked up. Horrible service. If I could give zero stars I would.
