Find The Right Car Carrier For Your Move

STAY AWAY…

Professional SCAMMERS….

I signed agreement to transport my car from Dallas to Costa mesa pick up on May 2nd for a fixed fee of $515 and authorized charge of $515 on March 23, 2022.

Prior to May 2nd, they repeatedly confirmed and acknowledged everything was in order for pickup as scheduled. My daughter who was done with school had plans and flight on May 3rd.

On May 2nd the company was not reachable as they failed to pick up the car. After 20 Emails and calls, on May 3rd, a new sales person finally contacted me to state that they can’t commit to $515 price and new price is $1100.

When the cart arrived on May 8th, the driver of truck would not release the car unless I made a $550 cash to him which I was forced to pay. I told him I was promised $515 and I already paid!

But he said that’s not his fees and he refused to unload unless I paid him in cash.

DON”T FALL INTO THEIR FRAUDULENT TRAP…….

AVOID THIS LOCATION!

Me and my family are making a long distance move and needed two vehicles transported. We called pretty early in the week I believe and Emma worked out a decent deal with us, we gave our card information to be charged a deposit when picked up, and the rest when dropped off. We made an agreement for our vehicles to be picked up that (Friday) 2/29/22. Our vehicles were never picked up. There were many excuses and promises to return calls to figure out next steps. They NEVER called back, texted, or emailed with further information.

On (Monday) 5/02/22 we decided to call Emma again to cancel because… c’mon this is extremely unprofessional you know? There’s no reason it has been so many days passed and my vehicles haven’t been picked up. She said okay we can cancel and that was supposed to be it.

We contacted another transportation company and our cars were picked up the next day! They informed us that our reservation with this company was never removed. On the back end they’re able to see names and move information to contact people and place bids for the job. We called this company to cancel, again, and was told it would be canceled, again.

It’s currently (Wednesday) 5/05/22. We get a text from another colleague named Chloe saying “We’re waiting on my driver to have three more cars before picking up your vehicles.” Out of confusion we let her know we’ve canceled already, twice! This is the third time from the employees not communicating with each other. And She says we’ll have to be charged a cancellation fee… uhm… no. For the lack of communication and being extremely unprofessional, and not even attempting to pick up our vehicles, out of courtesy we should not be charged a cancellation fee.

We call Emma to try to get clarification and she says yes it’s been canceled, so we said she is going to have to let Chloe know. She hung up on us.

Chloe proceeded to inform us through text that because we refused to pay a cancellation fee, now our credit card information will remain posted on their open forum and they can’t control what happens with it. So threatening us with the possibility of having our card information stolen?… nice. She said “Just letting you know what happens.” Apparently she’s the senior manager and is the one to deny or accept all cancellation requests. Not sure how credible that is. We simply told her she’s going to have to talk to Emma for not updating her on our reservation’s status.

Very unfortunate situation to be in, especially when you’re getting closer to your move with a million other things to take care of. People can’t drop what they’re doing for a few weeks to wait on some shady car transportation company to get their crap together. Dictionary definition of “you get what you pay for.”

***AVOID THIS COMPANY***

By far, the worst experience I have ever had with any vehicle transportation company!

I have a signed contract dated 2/19/22 stating the total cost would be $1000 to move my ’72 Corvette from Los Angeles to NC. The salesperson, Lucas, assured me that he was in contact with “The Driver” as we negotiated the price and we both signed the contract.

The day before our scheduled pick-up on 3/30, I was told that I needed to now work with Marcos. Marcos said he had no knowledge of what Lucas said or did regarding “The Driver”. He said that their process was to put our vehicle out to bid and that he did NOT have a driver, but he’d keep looking. With our move scheduled on 3/31, he was only able to locate a single driver, at a cost of $1550, that would pick up the car on 4/1.

The driver, Hamid, never contacted me as promised. I finally reached the driver at 8 pm on 3/31. He said he was unable to pick up the car on 4/1 and that it’d probably be 4/2 or 4/3. When I told him that he was the reason that my wife and I were scrambling to replan our cross-country move, he complained about how much stress I WAS PUTTING HIM UNDER.

My only option was for a late night pick up. This allowed the driver to take my vehicle and hand me a form in the dark to sign which stated that he had no responsibility for the condition that my car would arrive in, as he was moving it “as-is”..

I was then informed by Marcos that my car would arrive on 4/9. Once again, my wife and I had to change plans to now be in NC by 4/8. The car never arrived. When I called the driver, Hamid, he said he wouldn’t be here until 4/11.

When the car arrived, the hood and windshield had car engine oil dripped all over it from a car leaking above it and it was completely filthy from dirt from the trip. Hamid turned over my car and immediately wanted full payment in cash. I pointed out how the oil was destroying my car’s paint and he brought a bottle of water and dish soap and wanted to grind the dirt and oil into my car’s paint. When I refused to let him touch my car and pay him in full, he called the police.

I took the measly $50 refund and will now deal with the damage to my classic car’s paint.

The manager, Sam Johns, whom I have been trying to reach for 2 weeks, never contacted me as promised several times.

***AVOID THIS COMPANY***