3420 Bristol St.
Costa Mesa CA, 92626
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this company is a scam! do not contact them. lied about pickup date then never showed after contract was signed. do not work with John or anybody at this company whatever you do!
this company is a scam! do not contact them. lied about pickup date then never showed after contract was signed. do not work with John or anybody at this company whatever you do!
Using this company was such a hassle! I chose them because they had a better grade on the BBB website than other companies I was looking at, and such a mistake. They were very hard to deal with. This company quoted me $500 and we signed paperwork, then 2 days later, told me it was $750. Luke couldn’t handle the pressure of upset customers complaining the company was getting complaints because they were quoting one price and then 2 or 3 days later, they were asking for more. I actually spend about 5 minutes listening to him complain and try to explain the same thing over and over, yet he wouldn’t listen to any of my suggestions. To make matters worse, he got loud and was yelling at me. I spent another 5 minutes playing psychiatrist for the guy and had to suggest that if he can’t handle his current job, then maybe he should think about finding a new career. He was near tears at points too. After 10minutes, when I was finally fed up, and i said 1 curse word, he then hung up on me. So unprofessional!
To make a long story short, I was told the car could be picked up Tuesday or Wednesday… then that turned into Thursday. Thought it would be picked up in the morning, but was told 3 or 4pm. There were 3 times I told them I need the car Friday or Saturday. The car could have gotten to me Saturday, but Friday morning, they tell me it will be delivered Monday. I had to make other arrangements because I was working on Monday.
Sonic told me the car could be delivered on the weekend. My new car has a GPS tracker on it. I watched the car go from Texas, through Arkansas and Missouri and finally into the southern part of Illinois. And I figured the car could be at my house Saturday or Sunday at the latest. It’s only 5 hours away. So, saturday at about noon, I check the GPS and my car is in Indianapolis, but I live near Chicago. My car sat in Indianapolis all day Saturday and Sunday. I did not get the car until Monday.
This company saw my original post and did not like my post. So, they tried to right the ship by offering me $250 so that I would pay what was originally quoted and the original paperwork that was filled out. That’s why they now get 3 stars instead of 1.
