13200 SW 128 St
Miami FL, 33186
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South Beach Transport is HORRIBLE!! My car was slated for pick with a confirmed window for 2 weeks. This company guaranteed me I had nothing to worry about and everything was taken care of. They took my credit card info to lock in the guarantee. On the scheduled day of pick up I never heard from this company so I called and spoke with Charles who said he was working on it. Minutes later he sends an email saying in fact there was no dispatchers available to take my car for over a week. I had no plan B! I am now left with no way to get our car from NY to FL and we are relocating within 48 hours on an airplane and this window is too short for another company to pick up the car before we depart. Save yourself a lot of grief, DON’T USE SOUTH BEACH TRANSPORT!!!
If I could give no stars I would. They called me at 8:34 PM and I have a 2-year-old whom I had just gotten to sleep.
When I spoke with Nelson he became argumentative and told me his company was open until 9 PM so he did not see a problem calling me while he was still open. Then told me that there are companies open 24 hours so he doesn’t see why calling me at this hour was any problem. Nelson was completely unprofessional and told me that they have an A with the BBB making it sound like I was wrong because of that rating. Well, they have an A- and hopefully my review put them into the B range.
Needless to say, I won’t be using their services and there are too many other services to use one that is run by jerks so I would highly recommend using someone else!
I will never transport with these people again. They kept swinging around with the price. When I said the date I wanted, I signed the contract and when it came time for my car to get picked up no one ever showed. Tried calling my agents personnel and work number, never answered. Texted and emailed and finally at like seven at night they finally got back to me. Had to setup another appointment time for my car to get picked up and when it came time to sign that contract they sent me countless other people’s contracts with personnel information like phone numbers and address on them. Once they finally got that right and they had my money they ignored me for all the other questions I had about my delivery. Not impressed at all and more of a headache then anything else.
