13200 SW 128 St
Miami FL, 33186
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I needed a last minute transport done and I had been signed up with another company and no one showed. I needed to get my car from Maryland to San Francisco. I was flying out the next day in the evening.
I had gotten a few voice messages from Nicole Cooke, so out of sheer panic and desperation, I called her. It was after 6pm so I thought I would get her voicemail. I was totally floored that Nicole answered me. I told her my dilemma and what time my flight was.
She gave me 3 options regular, expedited or enclosed. She recommended the expedited. It was pricey but I needed my car GONE.
She called me around 10pm that she had a truck with space and he could pick up the next morning.
He was on my doorstep 7:30am. The relief to see my car leave on a truck, was immeasurable.
I got to San Francisco. Between the trucker, Mike, his dispatcher, Julie and Nicole I was kept updated on my transport. My car made it without a scratch.
I am happy to recommend Nicole and South Beach Transport
If I could give no stars I would. They called me this morning at 6:58AM-after I answered and told them this was not an acceptable hour to call people they called back again at 7:26am, 7:34am, 7:59am and 11:15am.
When I spoke with Katrina she became argumentative and told me that it’s an automated dialing system and that my number is a Minnesota number therefore it was ok to call at those hours. Didn’t seem to matter that I requested a quote from California and provided a California zip code. If you’re going to be calling early morning from the East Coast you should probably take into account time zone differences and maybe not argue with the person you just woke up and want to do business with.
Needless to say I won’t be using their services.
Asked for a quote. I have received TONS of emails after I told them I found a different shipper. My car is already in a different state and still more emails.
Be warned- if you ask for a quote your email will be TRASHED with emails. Borderline harassment full blown poor customer service.
