13200 SW 128 St
Miami FL, 33186
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One of the worst companies I’ve ever worked with – from the sales department to customer service I was consistently disappointed and let down. I was hoping to get my car shipped from the South to the East Coast before my start date at a new job.
I gave 3 weeks advanced notice of shipping my car and was assured by my sales representative, Alan Ortega, that it could be done without issue in that timeline. The company never followed up or called me, I consistently had to call my sales rep for updates or information. I called twice a week for updates to always receive none. Sales continued to assure me it could be done even after the original pick up date had passed. I even extended my pick-up date in order to give the sales representative more opportunities to find a carrier.
One day, five days before the scheduled pick up date Alan called and stated a driver could come in an hour. As this was during business hours and not during the original timeline we discussed, I was not able to meet the driver.
On the week I was hoping my car to be delivered, I called my sales representative back and stated I needed more specifics by the end of the day or I would be going with another carrier. The sales representative proceeded to accuse me of “not understanding how the system worked” and that “another carrier would not be able to get this job done any faster.” Instead of fighting to keep my business, he accused me of not being ready on time when he had found a carrier for me previously. I explained that he did not give me enough advanced notice and he corrected me that an hour should have been long enough.
I was only met with excuses that drivers weren’t going my route, there was bad weather, or that my timeline was too short to find a driver. If a car shipping company could not find a carrier to ship a car on a three day drive in three weeks, they should not be in business.
After I did not hear from Alan by the end of the day, I called customer service to report the issues I was having. The customer service representative only gave me more excuses that Alan was trying his hardest and weather was the issue. Once again, a representative from the company talked down to me and explained that I simply didn’t understand how this business worked. I told the customer service representative to pull my business immediately and I would be going with a competitor.
I called other companies for quotes who all explained that the low number I was being quoted at South Beach was a reason the car was not being picked up and only provided a larger commission for the company.
I signed up with another company same day that found me a driver WITHIN AN HOUR. South Beach Transport’s inability to get this job done coupled with the poor customer service I received was simply unacceptable and I would warn anyone against using this company.
