14400 SW 112TH TERRACE
Miami FL, 33186
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I trusted this company to deliver my car. I was told to leave a quarter of a tank of gas in it. The car was delivered late. It had 300 miles on it with less than a pint of gas in it. Someone obviously took it for a joy ride while it was in their possession. I complained, but there was no resolution. They, in fact, just hung up on me when I brought it to their attention. They were very unprofessional and
rude, and when you factor in the milage and gas, they were more expensive than all the rest. I would never recommend this company to anyone.
I am so disappointed and angered by this company. I had never shipped a vehicle before so naturally I went online and put in some information to receive a quote for shipping my vehicle. I was bombarded by so many people calling, texting, emailing about using their company to ship my car. I was contacted by Michael Spencer who was initially pleasant over the phone and gave me information and a roughly quoted price for shipping my vehicle. I told him that I was in my beginning stages in the shipping process so I didn’t want to commit to anything at this time but that I would be in touch. Since then, I have decided to drive my car instead of shipping it as this was the best option for me. It was brought to my attention however that my car was listed on the National Board of transportation as a vehicle that was going to be shipped by Stars and Stripes when I did NOT authorize or consent to my vehicle being placed on this board. After much research online, this is a tactic done by companies so that no other brokers/companies can list your vehicle if you decided to go with a different company. I called the Stars and Stripes number and respectfully requested it be removed from the national board as I did not give permission for my vehicle to be posted on the board. Interestingly enough it was Michael Spencer who answered the phone and I have never been spoken to in such a disrespectful, unprofessional, and condescending way in my life. I stated that all I did was inquire about a quote and did not give permission for my vehicle to be listed anywhere and I’d like it removed. He was unbelievably rude stating that the board is public knowledge and nobody can tell him to take it down. He said he will not remove it and the accused me of working with other brokers, asked if I paid deposits, stated that these other companies have terrible reviews and that since I asked for a quote that was reason enough for him to create a whole reservation under my name with my vehicle. This now makes me ineligible to use any shipping companies if I decided to go the shipping route since it will now make my car look fake due to it being a duplicate listing. I respectfully asked him to remove it multiple times where he was harsh and unprofessional saying he will not be taking it down, cutting me off while I was speaking, and proceeded to hang up on me. I’m not using their company to ship my car so posting my vehicle under their company as a customer is actually fraud and false advertising to fluff up their business and numbers. I let Michael Spencer know I will be filing a formal complaint with central dispatch and that is exactly what I intend to do. And if I ever did choose to ship my car, I would NEVER EVER EVER use Stars and Stripes or let any of my friends and family use this completely unprofessional company.
I am so disappointed and angered by this company. I had never shipped a vehicle before so naturally I went online and put in some information to receive a quote for shipping my vehicle. I was bombarded by so many people calling, texting, emailing about using their company to ship my car. I was contacted by Michael Spencer who was initially pleasant over the phone and gave me information and a roughly quoted price for shipping my vehicle. I told him that I was in my beginning stages in the shipping process so I didn’t want to commit to anything at this time but that I would be in touch. Since then, I have decided to drive my car instead of shipping it as this was the best option for me. It was brought to my attention however that my car was listed on the National Board of transportation as a vehicle that was going to be shipped by Stars and Stripes when I did NOT authorize or consent to my vehicle being placed on this board. After much research online, this is a tactic done by companies so that no other brokers/companies can list your vehicle if you decided to go with a different company. I called the Stars and Stripes number and respectfully requested it be removed from the national board as I did not give permission for my vehicle to be posted on the board. Interestingly enough it was Michael Spencer who answered the phone and I have never been spoken to in such a disrespectful, unprofessional, and condescending way in my life. I stated that all I did was inquire about a quote and did not give permission for my vehicle to be listed anywhere and I’d like it removed. He was unbelievably rude stating that the board is public knowledge and nobody can tell him to take it down. He said he will not remove it and the accused me of working with other brokers, asked if I paid deposits, stated that these other companies have terrible reviews and that since I asked for a quote that was reason enough for him to create a whole reservation under my name with my vehicle. This now makes me ineligible to use any shipping companies if I decided to go the shipping route since it will now make my car look fake due to it being a duplicate listing. I respectfully asked him to remove it multiple times where he was harsh and unprofessional saying he will not be taking it down, cutting me off while I was speaking, and proceeded to hang up on me. I’m not using their company to ship my car so posting my vehicle under their company as a customer is actually fraud and false advertising to fluff up their business and numbers. I let Michael Spencer know I will be filing a formal complaint with central dispatch and that is exactly what I intend to do. And if I ever did choose to ship my car, I would NEVER EVER EVER use Stars and Stripes or let any of my friends and family use this completely unprofessional company.
