1824 Johns Dr
Glenview IL, 60025
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Just an update that a few weeks after receiving our car, it required significant maintenance issues due to leaks in both the power steering fluid and engine oil.
Car had been serviced and was working fine just one month before the shipment with Stateway. Hard to see the correlation between the overall terrible service and subsequent unexplained vehicle damage.
I won’t use Stateway or JMA transport again for two reasons. 1 – I was assured more than once by Stateway that I could use a credit card to pay for the transport (Kan and Emma both confirmed and in writing) . When the driver from JMA Transport picked up the vehicle he told me it’s not possible and suggested Stateway just told me what I wanted to hear so they could book their deposit. I felt I was plain lied to. Second, the day after our car was dropped off at the destination our heat shield was damaged which is cost to cost several hundred in reapirs. When JMA unloaded the vehicle they did in on a median in the middle of a highway. Our vehicles are impeccably maintained and inspected. We just had this vehicle in for a full inspection because the extended warranty was coming up. They wouldn’t take responsibility because in the fine print they are not responsible for exhaust systems etc. So , you could in theory have a brand new exhaust or heat shield and they could destroy it. When I contacted Ken and Emma back about my issues I never heard back.
Never had a contract with them. They put our vehicle on the load board and refused to remove after calls and emails demanding it be removed. Drove up price and drove off competitors. Really shady outfit. Avoid!!!!
