Find The Right Car Carrier For Your Move

I am currently in the midst of a difficult divorce and my soon to be ex-husband had requested my pickup and all of our tools. I live in Colorado and he has moved back to North Carolina. Going through such a stressful situation, I was dreading the process of transporting everything to him so much. I Googled auto transport companies and Stateway Auto Transport topped the list. I remember when I dialed the number, I said to myself that it was going to be the first of more than likely many phone calls searching for someone to help me. Not only was I sending a pickup, I was also needing to fill the bed of the truck with numerous contractor tools. I was worried that would be an issue.

Bill Pontrelli answered the phone and from the first moment on, he was nothing but professional, courteous, helpful, and incredibly kind! He assured me they could take care of everything I needed and provided me with a quote. On a sidenote, when I moved from North Carolina back to Colorado eight years ago, I spent days searching for auto transport companies to ship the same pickup. The cost of the vehicle itself was exactly the same as the other company charged me eight years ago. The added weight of the tools increased the price somewhat, but it was vastly more affordable than shipping them separately. To be honest, I felt more comfortable with Stateway than I did the other company right off the bat. I wasn’t treated like just another sale to them. I was treated like a human being, even shown human kindness when I broke down explaining my situation.

When the time came to put the plan into motion, Mr. Pontrelli went into action. He and his manager went above and beyond to meet my deadline. I gave him a date that I wanted it to be shipped and he made it happen! He called me the day they located a driver and within a few hours, the transport pulled in the driveway. Jorge and his wife, Priscilla, quickly loaded the pickup and I watched them go to great pains to secure it effectively. They were both so kind and assured me they would take great care of everything. They worked as a team and drove straight through, reaching the destination in less than a day and a half! Everything arrived safely and intact with absolutely no damage!

The following morning, I received a phone call from Mary Botelho from Stateway Customer Service. Once again, I was treated with such wonderful professionalism and kindness. She wanted to follow-up to make sure everything was okay and asked if I had any questions or concerns. I assured her that I was more than satisfied and was, in fact, very grateful for the service they provided. I called Mr. Pontrelli later and thanked him, as well as the drivers.

It is an honor to bring to light my extreme satisfaction and appreciation of the excellent experience I received with Stateway Auto Transport and Towing! If the need ever arises for this service again, I will not hesitate to contact their company. Also, I will definitely be recommending them to my family and friends! Thank you, Stateway!!

I called to gain more insight. I offered pickup and drop off and asked when the car would be delivered. The sales rep opened an order without my consent , I did not authorize the use of their service did not sign anything, did not offer any payment. I even spoke to the rep the next day and said no thank you, I am not interested and have another service that I have engaged. Stateway picked up my car anyway. They highjacked the business. Just as crazy the dealer let it go without verification?

I reserved a transport for 2 vehicles, one non op, and required a wench. I was quoted a price WITH a wench and the no op status was made very clear as part of the quote. We were promised a March 18 pick up – No one showed. No call. No email. I left SEVERAL messages and sent many emails. No reply for 2 full days, despite their website stating 24/7 customer service. After many apologies and confirming we should of had a pick-up on Saturday, but they couldn’t find a driver, they promised a driver the following day, Tuesday. Our flight for moving was leaving Tuesday morning, which left us with vehicles left behind, and coordinating with friends to help facilitate pick up. Driver arrives Tuesday with NO wench. After speaking with Stateway (who is a broker and not the actual transport company) we were told that another truck was being sent and they confirmed the first truck should have had a wench, HOWEVER, it was now going to cost an additional $450 for the new truck with a wench! We had a CONTRACT for a rate that INCLUDED a wench. Now that we are STUCK they try to bait and switch us on pricing! They claim that the driver they were sending charges more than the original driver… NOT MY PROBLEM. You quoted a price for a stated service. You provide said service for said price.

We were told “There was nothing they could do, since they don’t set the price.” Too bad, that’s sometimes the cost of doing business; sometimes prices change mid contract, you have to eat that loss and adjust future contracts accordingly. You don’t just change the contract.

We were told we would have to talk to the owner who was out for the next 3 days. It’s been 3 days and we still haven’t heard from the owner and they have our cars. David who booked my reservation has quit returning my calls. After another call to a manager, we were told the owner will call tomorrow. If this is resolved appropriately, I will update my review. Until then, I feel like I am being swindled and held hostage.