1824 Johns Dr
Glenview IL, 60025
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I contacted Stateway and my only contact was Emma Kaplin. I did this because I contacted another transporter the previous year and I didn’t have confirmation of a driver till the last minute. I told Emma that I didn’t want to wait that long. I wanted to get the car transporter at least a week before my departure. Emma appeared to be empathetic, kind and understanding of my situation. She even gave me her personal cell number. She was pleasant to talk with. I thought I made the right choice. However, Emma was a “Woolf in sheep’s clothes”. We had several phone and email connections and they were always pleasant . I felt that I had made the right choice. Several times, Emma told me, “Don’t worry, everything will be okay.” In spite of her kindness as described above, the two qualities she lacked were honesty and integrity.
The bottom line was, inspite of her kindness and reassurances, she never delivered the three things she promised. We never had a transporter, never had a time, and never had a driver. We therefore, had to change our plans because of her lack of integrity.
My wife and I were disappointed that we didn’t have a driver, time and transporter. However, after reading many other reviews including the Better Business Bureau which gave Stateway an “F” review because of damaged vehicles, non delivery, and over charges.
We’re happy that we never used Stateway Transporter. For your own peace of mind and well being, AVOID USING STATEWAY.
I contacted Stateway and my only contact was Emma Kaplin. I did this because I contacted another transporter the previous year and I didn’t have confirmation of a driver till the last minute. I told Emma that I didn’t want to wait that long. I wanted to get the car transporter at least a week before my departure. Emma appeared to be empathetic, kind and understanding of my situation. She even gave me her personal cell number. She was pleasant to talk with. I thought I made the right choice. However, Emma was a “Woolf in sheep’s clothes”. We had several phone and email connections and they were always pleasant . I felt that I had made the right choice. Several times, Emma told me, “Don’t worry, everything will be okay.” In spite of her kindness as described above, the two qualities she lacked were honesty and integrity.
The bottom line was, inspite of her kindness and reassurances, she never delivered the three things she promised. We never had a transporter, never had a time, and never had a driver. We therefore, had to change our plans because of her lack of integrity.
My wife and I were disappointed that we didn’t have a driver, time and transporter. However, after reading many other reviews including the Better Business Bureau which gave Stateway an “F” review because of damaged vehicles, non delivery, and over charges.
We’re happy that we never used Stateway Transporter. For your own peace of mind and well being, AVOID USING STATEWAY.
The front license plate was ripped off the front bumper in transport and small pieces of the corners were left in the screws. The finish and paint was scraped off of the bumper in the process. Not an expensive fix, just some re-painting in the spot so it doesnt rust. Its to the metal right now.
I was told I didn’t meet the driver to get the car… the driver delivered early … natural occurance (so is getting wet in the rain but we use an umbrella! or remove the plate before transport, right?) … the owner said they thought I was a decent person … I suggested painting was a small thing, I’ll just get an estimate and let you know … I was told not gonna happen…. who talks to people like this?
