115 Commerce Dr
Grayslake IL, 60030
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I was told to meet the driver 30 min away from my address in Bronx during rush hour. I arrive and I start chatting with the truck driver who has no idea that the car being shipped must not arrive earlier than May 17th. This was the entire conversation and guarantee from TCI’s ales person Caleb. None of this information was giving to the driver so he could not ship my car. So I drove my car out to the middle of nowhere Bronx in rush hour to NOT have my car shipped. Caleb only apologized to the driver and gave him a $50. No apology for me or compensation for my time. Just, “let me tell you how this will go JERK(yes he called me a jerk) you’ll wait for the next pickup time tomorrow.” I have the name and number of the truck driver to confirm all of this.
Rob @ TCI Logistics completely let me down on shipping my vehicle.
I reached out weeks before shipping – initially, communication was great and it sounded like we’d have no problem. I was flying from CA to PA, and was waiting on a definite date to ship so I could book a return ticket. Rob found a driver within the window that I provided (although it was extremely short notice given that we began communicating weeks prior) and told me Sunday, so I immediately booked a return ticket. Moments after booking, I was told that it was Monday, not Sunday. While this was in the original window, it was now after my flight.
After this, Rob’s communication went downhill. I was practically begging for an update, found family to come assist in shipping on Monday… total radio silence and we went past the date that I flew home. After a week of silence I actually texted Rob looking for a little decency, maybe a “sorry we missed the window” message… the response was ‘you gave us a 4 day window and we’re still looking for a driver and will have it finalized tomorrow’.
Now… 9 days later… I again try to communicate and have received zero response.
Avoid. Unprofessional, costly, garbage service.
And per your response – “leave it to the professionals”.. what exactly do you think I was doing by contacting you? Yet, here I am with a car 3000 miles away.
Read other reviews. I’m not the first to comment on your bad communication, missed pickup..
Alice. Ailey should not be working custom service or even be employed to deal with people if this is how she acts. The proof is in the messages from the lady she said I hired which I sent her with the ladies number and that’s when she ignored me. Until I told her I was reporting to bbb. Then she went on to lie to try and make herself look innocent but all you have to do is read the messages. Can’t wait till bbb and her boss’s see this, which who knows they might already know how she is because I know as a business owner I would t allow someone to treat my customers
Update: I had never hired another company, I went through a service that put out a bid to multiple companies including yours. Then you go on to lie about the whole situation. Y’all people are something else. And VERY rude. And threatening me for harassment in the email y’all sent for leaving a review is very funny as well. Good luck with that one. Not removing this review. If anything after the email y’all sent I’d give it negative stars. It’s funny with all the proof in writing y’all would at least own up to your mistake, but no you just deny, deny, deny lol.
