115 Commerce Dr
Grayslake IL, 60030
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Working with Rob was great. He was very professional and helpful. It was a last minute ship and they were able to pick up and deliver within three days. I will be using them again.
I shipped my car with TCI Logistics. Things started out smooth with the deposit and pickup, but on the delivery date I received a text that the car was 4 full days behind schedule due to “bad luck.” Then 4 came and went and on day 5 I struggled to get a response and still did not receive any information as to where the vehicle was and when it would be delivered. Following texts as to if the vehicle should be reported stolen with insurance and FMCSA, I finally got a response and the car was delivered the next day, 6 days after the originally planned delivery date. “Bad luck” happens, but the choice to not communicate that to me so I could plan accordingly was very frustrating.
The “contract” sent with the deposit says very little about timeline, deliverables, and cost. They are able to blow past their deadline with zero communication, yet the cost is still the same.
We contracted to have our car shipped on July 27, 2022 for August 23, 2022. TCI never found a driver to pick it up. Day 3 of our 4 day window, Tom stated they still could not get a driver and asked us “how much are you willing to pay”? I was willing to pay what they quoted us. We needed to be out of our house so we found driver for the pick up ourselves. Trying to be kind, we let Tom know, so he stated “no one works for free” and charged us $150 cancellation fee. We did not get what we agreed to, we did not get it at the price TCI quoted and TCI had our car listed on the national board for pick up for a month and could not find a driver, but you think we are in the wrong and charged us $150 cancellation for your lack of results! STAY AWAY FROM TCI LOGISTICS. I cannot believe you quote me something and then tell me to keep upping the price to find a driver for you to pick up my car. OUTRAGEOUS.
