Find The Right Car Carrier For Your Move

Poor communication and lies. They were scheduled to pick up and after my friend waited the entire day, the driver called and said they are 25 minutes away but the trailer was full. The solution from TCI was I can pay more money and they will be pick it up in another 3-4 days. I declined and reposted the listing. I went with another company which was a better experience. TCI stated they will refund my deposit but that was another lie. CitizenShipper had no issue to refund their part but TCI is a different story. I would never hire them to ship anything even if it was free. They give logistics a bad name. There are others that had the same experience.

My car was damaged during transport. They dropped a hydraulic lift on the hood and put giant holes in it and also scraped the bumper moving it. The driver initially denied any wrongdoing, saying it was like that at pick up, even with it being super obvious where the damage came from. The company finally admitted fault and asked me to get an estimate. After I sent it over, they said the quote to repair the vehicle was too expensive and told me to drive the car to Riverside (2 hours from my San Diego), to their body shop. I got the manager involved, Kaleb A., who asked me to get a 2nd, estimate which came to $6100. By this point, a week had passed, and Kaleb finally got back to me and stated “I don’t believe a lot of the listed items have to be fully replaced, for example, the front bumper” and offered me half the amount of the estimate or to fix it at “their shop”. Why did I waste my time getting two estimates if they were going to make their own estimate up from thin air?? When I asked for their insurance information, repeatedly, they refused to give it to me or to pay for it to be fixed at a reputable shop. Beware of Trans Cargo!!! They will damage your car, deny it, and then refuse to pay for the repairs.

I have requested a quote and the price was lower than the competition. I got an email for confirmation and a contact phone number. I text the phone number because my car should be shipped in two weeks and I get a phone call screaming that I’m calling too soon and cussing out that I texted them early. So unprofessional and rude and of course would not trust my car to be shipped with them

Update:

Now they say on my google review that I’m a fake review lol. I have screenshots of the conversations and the emails. You guys really suck and still unprofessional. Instead of denying start working on your company and make it better and start being professional